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Email setup
I have already setup and test. It works but user cannot get any mails for update only close.1.2.
View ArticleDB Error #1146 - Can't open new ticket shows HTTP ERROR 500
Below is info i gathered, if im missing something ill be glad to supply it. Thank you for your help and time.DB Error #1146[SELECT `ost_sequence`.* FROM `ost_sequence` WHERE `ost_sequence`.`id` = ?...
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Tickets view
Hello,How can I change 'priority' colom to 'department' in 1.10?In v1.9 I updated the 'include\staff\tickets.inc.phpwith codeadded 366 to 368 >><th width="280"><a <?php echo...
View Articlewhite page
Hi I have osticket run in localhost work perfectly, I upload my file in my GCE when I try to test the page, it only shows white page, I tried to open error.log /var/log/apache2 , this is the errorPHP...
View ArticleUnable to log in. Check SMTP settings.
Hi I don't know why I cannot set smtp it always say Failed to connect to xxx.xxx.secureserver.net:465 [SMTP: Failed to connect socket: Connection timed out (code: -1, response: )]the hostname ,username...
View ArticleTo Attach a Sub-filter
Hi Everyone,I am in the midst of creating a technical form for my dept. however i am stuck where i am not able to create a sub filter for the main catagory is selected.can anyone assist me on...
View ArticleFeature Request: SLA based on time of day
It appears the the current SLA system is based on a 24 hour clock. I would like to request that an SLA be able to include time of day/day-of-week. Meaning the SLA could indicate that has a 4 hour...
View ArticleError 500
We are running OS Ticket 1.10 on Centos 7, MariaDB 10.1, PHP 5.4.16We configured the AD Plugin and it works fine for Support Center.However, when we try to logon to the Agent Panel, we get the...
View ArticleEmail Fetching using imap/pop3
Can anyone please provide a step by step setup instructions for configuring imap/pop3 email fetching with gmail??i am using v1.9.8.1
View Articleosticket and wiki
Hello,do You have any experiance with osticket integration (support) with any wiki? (e.g. with dokuwiki ?
View Article[resolved] Overdue Tickets and possible table lock issues
Good morning,I recently updated from a extremely modified version of 1.6RC to 1.8.12 for our Company.A couple issues we have noticed since are that everything is getting flagged as overdue, is there a...
View Article[resolved] HTTP ERROR 500
I am trying to install V.1.9 but I am getting http error 500 as you can see on the following link.https://mistiks.net/panel/I have tried V.1.10 and it worked but I need V1.9 as I will use a plugin that...
View ArticleTickets Asignados
Quisiera saber si el numero de tickets asignados es igual al numero de tickets creados? o como se calcula ese valor en el reporte de panel de control. Gracias
View Articlesubmit button not working.
Submit button is not working. I am using a bridge component to work with joomla.https://mistiks.net/formgonderany idea?Thanks.
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Error 500 - osTicket v.1.10
Hi everybody,I'm a beginner in PHP I've some knowledges.I've installed the osTicket v1.10 901e5ea with no plugins, I've changed nothing in the osTicket source files and I can't open tickets, it sends...
View ArticleAttachments not being saved to Ticket
Hello everyone,We've recently upgraded to v1.10 of osTicket and it's really great. However, we are currently experiencing an issue that we didn't have with v1.9.8.The issue is that when an agent...
View ArticleCustom ticket view
Hi,I'm in osTicket v1.10I have create custom form and I want to custom ticket view.I want to add a custom field from ost_form_entry_values.I have my sql request :SELECT ticket.ticket_id, ticket.number,...
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Help in custom field list in New User
Hi,I have a custom list field in user registry. But when a new user is add, this field is blank.I'm adding a print below.Tks.
View ArticleFeature Request: SLA based on time of day
It appears the the current SLA system is based on a 24 hour clock. I would like to request that an SLA be able to include time of day/day-of-week. Meaning the SLA could indicate that has a 4 hour...
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