I have existing email addresses admin@domain.com and support@domain.com
The installation was successful, and I received the install confirmation email at the address admin@domain.com, verifying that things were configured correctly.
However, when attempting to change Email Settings options in the admin panel, I get an error while saving changes. The error states that the Admin's Email Address, which has the default value of admin@domain.com, is already setup as system email, even though I did not make any modifications to that field. Entering addresses created by osTicket (alerts@domain.com and noreply@domain.com) resulted in the same error. I was unable to proceed until the system accepted my existing address of support@domain.com.
This led to bigger problem. I want to add the email address support@domain.com and use it as the default sender address for all support tickets, but I'm unable to add the address because Email already used as admin email! Makes sense I guess, but extremely frustrating.
I don't understand why I can't use admin@domain for the Admin Email Address, even though it was initially setup successfully. If I left the Email Settings untouched, then I can continue using that address, but then I won't be able to make any changes to the Email Settings, which is just plain dumb and not an ideal workaround.
To summarize, I want to use admin@domain.com as the admin email address, and add the address support@domain.com to the list to use as the default support ticket email address. How do I do it?
Any help would be greatly appreciated, thanks in advance.