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Logged out when submitting ticket updates
Hello everyone,We've got a weird issue with our osTicket install.When logged in as an agent, and going in to update a ticket (whether that's adding new information, or closing it), on pressing submit...
View Articlefetched emails into separate help topics?
Hello,We have been using OST for a while on a basic setup that has worked well for us.We recently setup fetching of email tickets with help from the forum and it is working great, but I am pretty green...
View ArticleStatistics Service Time issue
Hello, I just wanted to check, before opening git issue, if I am the only one who has issues with Service Time with setup like this:CentOS 6.8 x86_64PHP 7.0.15MySQL 5.1.73osTicket: v1.10...
View ArticleClosed Ticket - Reopened as unassigned
Good morning,I had an agent today close a ticket after replying. The end user replied back, which then put the ticket back in an open status but it went to the unassigned queue. I sort of assumed that...
View ArticleCustom Form Instructions Are Not Displaying
This happened after upgrading from 1.9.14 to 1.10.I have custom forms with instructions specific to certain ticket types, these custom forms have no fields to fill in I just wanted to add extra...
View ArticleDB Error #1064 & DB Error #1146 on Fresh install or update from 1.9.15
Hi Guys:For a fresh install or update i recieved this two email errors.For DB Error #1064, email content:[CREATE TABLE IF NOT EXISTS `ost_ticket__cdata` (PRIMARY KEY (ticket_id)) DEFAULT CHARSET=utf8...
View ArticleChrome Notifications
As I am modifying osTicket further for our custom installation, I am finding it hard to share some of my modifications.I can not simply copy and paste my code as it is usually wrapped around custom...
View Article[resolved] Missing config table?
Hello! I am relatively new to osTicket, and trying to stabilize a migrated install on a LiquidWeb server. I am getting an error here, on the NEW install: http://72.52.131.156/~greatproductsupp/It seems...
View ArticleCan not authenticate to IMAP server
Im receiving this error... and everything in my gmail is enable... Fetching Email via IMAP or POP Can not authenticate to IMAP server: [ALERT] Please log in via your web browser:...
View ArticleHow do I create a cascading Drop Down menu
I'm looking to create cascading drop down menu's within the custom forms. We want our client to be able to pick a county, then the city. There are too many cities for one list, so we will need the city...
View ArticleProblem with email addresses
I have existing email addresses admin@domain.com and support@domain.comI installed osTicket v1.10 using cPanel's Softaculous, with the address admin@domain.com for the Admin Email field. The...
View ArticleIncorrect Service time and Response time in Dashboard Statistics
System InfoOS : Ubuntu 14.04Container : DockerosTicket Version : v1.10 (901e5ea)Web Server : nginx/1.10.0MySQL Version : 5.7.16PHP Version : 7.0.8-0ubuntu0.16.04.3Hi, I have an issue with Response time...
View ArticleLDAP Authentication Error
Hello,If I enable the LDAP plugin and attempt to log in using an agent username and password, I get an error in the browser and osTicket creates the following error in the PHP log:[10-Feb-2017 07:23:51...
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Failed Update from 1.9.12 to 1.10
Hi All,I'm getting an error when attempting to upgrade OSTicket from 1.9.12 to 1.10, with the following error:Error Log:[/** * @signature 1ee831c854fe9f35115a3e672916bb91 * @version v1.10.0 * @title...
View ArticleCustom form variable date format
I am trying to set up a canned response using variables defined in a custom form. For example:[custom form definition] "Serial number", short answer, variable name=serial_numberIn the canned response I...
View ArticleError attachment before migration server
HelloI recently completed a complete migration of my osticket system to another server and another domain nameAfter uploading the files and retrieving the BBDD, review the settings and put the new...
View Articletel: links in pages
Hello,when I try to insert tel:+41323329714 as a href link on the welcome page, the system does add a denied: in front of the tel: link.Can I turn this off, or specify to allow tel: links on pages?The...
View ArticleAfter manual install, submitting a response, or changing ticket state, from...
The attached screen shot shows the error when attempting to do any operation on an open ticket.More details:- There are no MySQL database errorsSystem log:Log TitleLog TypeLog DateIP Address Invalid...
View ArticleOSTicket v1.10 Merge / Duplicate Ticket mods attached
I am attaching a Merge modification for OSTicket v1.10 (901e5ea). - The replacement PHP files.- The SQL needed (if you changed your ost prefix from ost_ to something else then you will need to modify...
View Articleshow department in open tickets view
Hi, Any idea about how to show the Department in open tickets view ? (osTicket 1.10)Thks in advance
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