Hi, before to update to 1.10 I created a filter when the system try to send an email to a fake email account, the "error" (daemon, postmaster, etc) is blocked and that error response from the server is not added as a comment into the ticket. Now after the upgrade the filter is not blocking those emails and all the content of the error email is added as a comment in the ticket. I update the filter but still not working.
the ticket looks like:
Carlos Aranda posted
again.
angeles posted
Delivery has failed to these recipients or groups:
angeles (amontes1@balfour.com)<mailto:amontes1@balfour.com>
The e-mail address you entered couldn't be found.
and so on.
do I need activate something different in another part of the system?
this is my filter looks like:
![image]()
the ticket looks like:
Carlos Aranda posted
again.
angeles posted
Delivery has failed to these recipients or groups:
angeles (amontes1@balfour.com)<mailto:amontes1@balfour.com>
The e-mail address you entered couldn't be found.
and so on.
do I need activate something different in another part of the system?
this is my filter looks like:
| Server Information | |
|---|---|
| osTicket Version | |
| Web Server Software | |
| MySQL Version | |
| PHP Version | |