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Time of ticket creation wrong - now with images and in the right forum ...
Hello,I have been struggling with this for the last 2 days.The problem is whenever I create a ticket via the web form creation page of osticket, the time of the ticket creation displayed in the tickets...
View ArticleInternal Activity Alerts - Always Sending
Everytime I reply to a user within OSTicket they get send both the reply and the Internal Activity Alert.I've been into the Alerts and Notices and disabled them however they are still being sent...
View ArticleCambio en numero de ticket
Buenas tardes, quisiera hacer una consulta, porque tengo configurado para que generen tickets desde el envio de un correo, pero cuando llega y realizo la transferencia de ese ticket al agente me...
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Block "postmaster" responses into the ticket
Hi, before to update to 1.10 I created a filter when the system try to send an email to a fake email account, the "error" (daemon, postmaster, etc) is blocked and that error response from the server is...
View ArticlePosition variable
So I wanted to add a position variable field in the client's profile and I want that to be included when he/she is creating ticket so that it is easier to prioritize people. How will I do that?
View ArticleProblem with attachment and image after migration
Hi, We have problem with xlsx, docx, images (embeded) after migration from CentOS 6.5 to Windows 2008 R2 with same osticket version 1.9.14.All attachment above are corrupted when we try to open, while...
View ArticleAgent/User Deletion
If we were to delete an Agent or User account from OSTicket 1.10 does the system still retain the ticket information/stats?Thanks
View ArticleForgot My Password - Not Working
Hi,Every time someone click on the "Forgot My Password" (client side) is redirected to the home page without seeing any king of error.Any clue about whats happening?Thanks. osTicket Versionv1.10...
View ArticleOSTicket Database Maintenance
Is there any DB maintenance that is recommended to be performed?We have been running OSTicket for just over a year now. Thanks
View Articlecron.php not running via crontab, manual execution & AutoCron working fine.
As title really... I've scoured the other similar threads and whilst I'm getting a similar problem (cron is executing without error but not retrieving from the imap folder(s)) I've tried everything...
View ArticleCustom tabs order
Hi, i was searching on forum, but i couldn't find the anwser.How can i change tabs order in staff panel (default Dashboard|Users|Tasks|Tickets|Knowedgbase) into other order?I know I cant do it by ui,...
View ArticleUsername
Hi! I added "username" field in the form --> user information. It appears on the page (client) however, it was not saved on the database. I checked the db and username has NULL value. How to fix that?
View ArticleOrganization Information Name in email template
Hy,is there a way to use Organization name of the user/client as placeholder in email templates?would be very useful for us.regards
View ArticleEmail alert
I installed the OS 1.0 core on Go Daddy hosting server. Say our site is domain.com. The problem lies when I set up an email alert for my agent and he never gets an email from OS. His email account is...
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Little showcase of my take on osTicket
Hey guys, I really learned a lot about php, html and mysql while using osTicket and this fantastic forum. I'd like to thank all the staff for creating such a nice product that is both easy to use and...
View ArticleAnother Add Column question-Client ticket view
Hello... Love OS Ticket. Thanks very much.We have a situation where one particular user in an organization is the "Primary Contact". They want to see all tickets for the organization. We set them...
View Articlebug: scp tooltips are not working correctly > php 5.6 to 7.0 cgi or fpm,...
We tried different php versions from 5.6.latest to 7.0.latest as cgi and fpm and didn't get the tooltips working correctly. In the cgi versions we tried to set cgi.fix_pathinfo=0 or cgi.fix_pathinfo=1...
View ArticleWhere are the translations stored?
Many thanks for the full multilanguage support, but where are the translations, e.g. for pages or knowledgebase, stored?
View ArticleHow to Change Info into the E-mail login Field
Hi,I have a problem into the field for typing the e-mail or username. In English language it is right, but in my language Portuguese, this field is showing CPF instead! I cannot change it, I looked for...
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PDF without logo
I have a problem with PDF generated from osticket.Logo image on top is missing (screenshot)How can I solve this problem?
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