Hi,
I've an issue with OSTicket that's not doing the auto-assignment to an Agent our a Team, with filter created.
I've the v1.9.12 on my production Ticket system, but I try the last release v1.9.14 on a fresh install and only make the email cron on cpanel on forwarded email to pipe.php, like I've on the production system.
Anyone have the same issue and can tell me if there's any fix or diferent configuration to solve that?
The idea is auto assign emails sent to support@email.com assign to an Agent or a Team.
Thank you.