what is the company information tab for?

Hello!

I am trying to figure out how one of my clients can use OS ticket to find out how many outstanding tickets they have out that need addressed.   For example, I am the help desk specialist so my job is to monitor help desk tickets from several organizations across our consortium.   So I need to be able to sort tickets by each organization and do a weekly review with them to see what is outstanding that still needs to be addressed.  

I came across the Company Information tab but there are several form fields to fill out and I'm not even sure I understand what this field is used for.


Any suggestions/ideas?

Thanks!
Emily