Real last stable versión
Hello:I'm a little confused about which is the latest stable versión of osTicket.In the web page osticket.com/download it say that is the 1.9.12In the Git page...
View ArticleHow do I fix relative links for my plugin?
I'm sorry for so many questions, but I have to ask.When my plugin runs the menu items are replaced with the relative url of my plugin.Instead of the normal http://myosticket/scp/dashboard.php, I have...
View ArticleRestrict agents to delete users and organisations
Is it possible to restrict agents, no mathere witch group are they in to delete Users from User Directory and Organisations?Let's say that Users ar Clients and Organisations ar the Companies that they...
View ArticleAdding a multiple choice field for resolution codes
Greetings,New here, and trying to get OSTicket to do what we want. How can I create a multiple choice field that lists things like resolution codes (i.e. hardware failure, user error etc.) We use a SQL...
View ArticleHow do I submit a form in the correct osTicket REST API way?
I made a plugin, have my url_get working and all that.It goes to a form that has date entries, a custom form made outside of osTicket, regular HTML form.How do I submit it in the REST API form that...
View ArticleMaintenance Steps
Hello,Please can someone guide in steps for maintaining the OS ticket application for improving performance from database as well application perspective?We are receiving 500 - Internal Error...
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[MOD] Inline PDF
So, I've finally upgraded, and wanted to restore my previews mod, but didn't want to have to generate preview images again.. that was horrible and sometimes didn't work. This time, I've spent a few...
View ArticleEasy Editing of Ticket Data
Hi,I thought it would be a good idea to have drop-down menus in the Ticket Overview rather than having to edit the ticket data by clicking the "Edit" button. This should also make all custom form data...
View ArticleUsing 1.10-RC.2 Cannot Close Tickets
Whenever I try and close a ticket I get:Unable to change status for the selected ticketI have all access, close, etc. All of it. What could I be doing wrong? I am the administrator of the system....
View ArticleHide Users from specific Agents
I would like to hide usres from agents - Agents mean one client who will have an access to our OS Ticket ..Can I do this ? I would be verry grateful if you can help me with thatMartin
View ArticleTicket number Hyper link can't access
Hello,I can't open the hyper link which i am getting in auto response mail. When i am creating new ticket, i am getting notification mail with my ticket number and to view the online status of it. But...
View ArticleAssigning Ticket Queues
My Tool Version: 1.9.12Issue Desc:I logged a Ticket (User) - Auto assigned to a Team A - Person 1 (Team A), Person 2(Team A) logged in and they could see the ticket in Open Queue. Presently Ticket is...
View ArticleRe-Open tickets via e-mail
Is there a way to prevent OSticket from re-opening a closed ticket when a user replies to an e-mail from the system about the ticket? I am having trouble with tickets constantly being reopened because...
View ArticleNew Ticket Auto-Response link problem
When a user is creating a Ticket, they get de mail "New Ticket Auto-Response" in de mail is a link to view the ticket online with the variable "%{ticket.client_link}"The problem is that the link is to...
View ArticleLDAP Authentication on 1.9.12 Error
I have Windows 2012 R" server running Bitnami Wampstack 5.6.20 (Apache 2 and PHP 5.6.20).Have downloaded and installed the auth-ldap.phar plugin from osticket.com/download and have the config screen...
View Articlehow to stop getting alert message when user type wrong password
how to stop getting alert message when user type wrong password .
View ArticleRequired fields more obvious
Hello osTeam,Just had a quick suggestion regarding the required fields when creating a ticket. I have had quite a few colleagues say that the small red asterisk and bold font isn't obvious enough for...
View ArticleOST1.9.12: unable to create config settings (#7)
Hello all,I'm trying to install OST1.9.12 on Nginx, on a Debian 8 system. I've gotten past several errors, and thought I finally had it this morning, but I'm now getting the error in the subject:...
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Advanced Ticket Search not working -> DB Error #1104 v1.9.12
Isn't there any full text ticket search option?I try to find tickets from the closed list for customers from with I don't know the email. They are also not in the user list because the tickets are...
View Articlechange owner not working? osTicket Version v1.9.12 (19292ad)
I cant change the owner of a ticket. I tried 2 ways:1. ticket -> more -> change owner2. ticket -> edit -> changein both cases there is the change dialog. I can select one of the existing...
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