capture time spent
Hi All, I have tried to create a field called "numbers worked on" on a custom form which is part of the customer reporting form.I want to know how I can make that field visible when the ticket is...
View ArticleException 'List indices should be integers' Opening New Ticket - Microsoft Azure
Hello everybody!I correctly installed osTicket v1.10-RC.2 (Release Candidate), without any additional language! This is the only version (v1.10-RC.2) that I successfully install without any problem.We...
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View ArticleNeed agent to see his all closed tickets
Hi,Can someone help me to enable the closed tickets visible for an agents osticket versions: 1.10 RC2
View ArticleMoving Knowledgebase to the public
Is it wise to move Knowledgebase to the public page ?
View Articledepartment ticket overview
Hi,I'm trying to create a department view, I can only get it when I use advanced search, select a department, click search and then click view.I want to link to this page specifically from an internal...
View ArticleSet "Post Reply" to "Do not send Email" for certain Users
Hi,it would be great if one could change the behaviour of the "To" Field at "Post Reply" to "Do not Email reply for certain users. My Collegue and I often open Tickets ourselfes so that we can keep...
View ArticleStaff Dashboard Statistics
Hi,I am trying to create a user for a senior member of staff who manages all the departmentsHowever, although this user has access to all departments, the user cannot see stats. I have tried giving...
View ArticleCant Fechnig Mail via POP
Hello togetherI just installed the new version of OsTicket on Debian.Everything is fine, only the email fetching with office 365.I dont have errors and the configuration was fine.But Osticket don't...
View ArticleWrong behavior if "Limit ticket access to ONLY assigned tickets" enabled
"Limit ticket access to ONLY assigned tickets" is a great feature. However, if checked, staff cannot see the closed tickets which were assigned to them which seems like a bug . How do I fix that so...
View ArticleOutgoing e-mails to people whose shown name contains umlauts aren't send
Ahoi!When I try to send Messages to people whose shown name contains umlauts I get an error and no mail is send (also no auto response is send).It sais sending mail via SMTP not possible "Validation...
View ArticleAttachment in the database or filesystem?
Here is my SetuposTicket Versionv1.9.12 (19292ad) — Up to dateWeb Server SoftwareApache/2.4.7 (Ubuntu)MySQL Version5.6.30PHP Version5.5.9-1ubuntu4.16 We use this system for our Purchased Orders....
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