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Problems with authentication on pure osTicket v1.10 (901e5ea)
Hello! At first sorry for my english...I Have a problems with authentication on pure osTicket v1.10 (901e5ea).At first i test all functions on Chrome browser and all work's fine.But then i started...
View ArticleValid CSRF Token Required
My osTicket was working perfectly not long ago. I haven't used it in about a month, but on logging in today, I get greeted on the SCP with an "Valid CSRF Token Required" error, even though it was...
View ArticleHelp setting a filter on Subject line of incoming email
Forgive me if this topic is covered, searching on "Filter" brings up lots of responses and I have not found one yet that helps.When setting a filter, is it possible to filter on the subject line? I...
View Articleosticket 1.10 cron.php input file specified
i have installed osticket 1.10 from site and all os working, but when i run the corn job from /api/cron.php i get the following from the cron "No input file specified." how can i get this to work as im...
View Articleschedue to follow up on after ticket is closed
I would like to know if it is possible to have a mod to send a email 7 days (or any other amount days after the ticket is closed )after a ticket is closed to send the ticket user a follow up message...
View ArticleMisleading or confusing messages
I have changed the User Settings to require registration and login to create ticketsI have changed the registration method to Private - Only agents can register usersTwo options are displayed in the...
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osTicket Default Template (HTML) (System Default) returns NO NAME
(Note: thank you all for the prompt responses -- this is the best support I've received and it isn't even paid!)I am getting the osTicket Default Template (HTML) (System Default) e-mail after...
View ArticleAgent Rating
More of a question. I would like to integrate a rating system for agents. Not just some general customer satisfaction survey but an actual client rating for each completed ticket.I would like to have...
View ArticleWrong time with right timezone
Hello!I have a problem with the wrong time when somebody creates a ticket or leaves a comment in the ticket - it's like I have set UTC +4 in my OsTicket, but it is set UTC +3.The timezone set in...
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Verification message uses only last name
Can anyone tell me what I am doing wrong?I have configured OSTicket and I am now testing it. But when I place a test ticket, the confirmation message that comes up on the browser lists only my last...
View ArticleUsers are not receiving any alerts
Hi, I use version 1.9 and since I already enabled all the alerts and email-settings so theoretically my useres schould receive alerts on the progress of their ticket. I noticed two things:1. When a new...
View ArticleOS Ticket Survey
Morning all,I have built a survey form but what I would ideally like to do is find a way of the link displaying 'IF' the ticket status is closed. I have searched through the 'tickets.php' for ticket...
View ArticleAdd List to a sub field
Hi i wanna know if its possible ad a sub list to my contac info i have set in the institucion field a list of school that i manage i want to know if is posible add in the "plantel " field...
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Issues after Upgrade 1.9.12 to 1.10
Info:osTicket Version :v1.10 (901e5ea) — Up to dateWeb Server Software :Apache Phusion_Passenger/4.0.10 mod_bwlimited/1.4MySQL Version :5.5.44PHP Version :5.5.38i have some Issues Blank Ticket :some...
View ArticleOverdue ticket Report & Company Ticket Report
Hi Guys,Is it possible to edit the dashboard report to perhaps include an additional tab that lists overdue tickets that have been closed? Is there anyway of listing the overdue tickets anywhere on the...
View Articleticket lockout feature issue
Info:osTicket Version :v1.10 (901e5ea) — Up to dateWeb Server Software :Apache Phusion_Passenger/4.0.10 mod_bwlimited/1.4MySQL Version :5.5.44PHP Version :5.5.38ticket lock feature isn't working with...
View ArticleDicket display
Versione osTicketv1.10 (901e5ea) — Up to dateWeb Server SoftwareApache/2.4.23 (Win32) OpenSSL/1.0.2h PHP/5.6.24Versione MySQL10.1.16Versione PHP5.6.24Hello,I have a question to ask yourself.There is...
View ArticleNew user form not there
Hi,Just installed V1.10 and when creating a new user the form for Email Address, Full Name etc is not there.Anything i have done wrong?Thanks
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Quick question about Thank you landing page.
Hello, I searched around for a bit to try to find the asnwer to the question but I could not find it. I'm looking to change the text that is highlighted in the screen shot below. I am running ost...
View ArticleosTicket v1.10 running very slow
Server InformationosTicket Versionv1.10 (901e5ea) — Up to dateWeb Server SoftwareApache/2.2.15 (CentOS)MySQL Version5.7.16PHP Version5.6.19Most to all problems I've seen with osTicket have been with...
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