Not staying on ticket after claiming?
When ever I do anything on a ticket, claim it, transfer it etc. it goes back to the ticket view with all the open tickets, in older versions it would stay on that ticket you are working on.How can I...
View ArticleNo mail server installed, need to modify view.php
I am running osTicket Version v1.10 (901e5ea) on a Linux machine with only an internal IP address. This machine is only running a LAMP stack with no mail server. I have successfully modified...
View ArticleEmail Templates - if %{message} == null?
If I create a new ticket with an Issue Summary, but I don't fill out the description/message field, the alert email sends with a literal "%{message}" in the body. Is there a way to check if %{message}...
View ArticleAyuda con integracion de osTicket con app mobilie
Hola, Les comento,Soy nuevo en programacion, para que me tengan un poco de paciencia.Despues de investigar logre instalar osTicket en ubuntu 16.4 hasta ahora todo bien, lo que pasa es que ahora...
View ArticleCanned Tasks
Do we know when this will be implemented into the official build ?As per https://github.com/osTicket/osTicket/pull/2901 I am considering using this version due to business requirements.Thank you...
View ArticleInstallation of osTicket.
I am trying to install osticket. But it is giving me " Unable to connect to MySQL server: Access denied for user 'root'@'localhost' (using password: YES)" error. Please help me resolve this issue.
View ArticleInfo "help topics" and organizations and forms
Hii would like to know if thereis the possibility to show some "help to topics" only to specific Organizations and related usersAlso there is somewhere an explanation guide to admin panel in particular...
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Adding new fields in User Ticket form +
Hello Guys,This is my User Ticket table + Staff table. I have 1 new variable - lokacija and 1 that already exist - agent assignes to. How can I add this fields in my tables?
View ArticleCustomer Portal / not displaying ticket data.
Related to: http://osticket.com/forum/discussion/89871/resolved-customer-portal#latestIt was thought that this was now fixed, however on applying the fix of removing the additional fields, we then...
View ArticleRelation between an assigned task and the ticket's reference by email
Hello,i have a problem with the assigned tasks by email:when an operator checks the task,he can't check the relationship with the ticket's reference(he has to seek it in the ticket's menù).There's a...
View ArticleEmpty tickets with special characters send via email using osTicket PIPE
Hello there,we recently installed osTicket V1.10 as an upgrade to our existing osTicket installation.Ever since, we encounter the following issue:- When the user sends an email to our ticket system or...
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Installation error when OSTicket is installed with a different language than...
Hello, here is my OST config:When I started the installation procedure, in the setup page I have selected the ITALIAN language (previously I have downloaded the Italian language pack and I put the file...
View ArticleOpen a New Ticket always returns "500 Internal Server Error" (Invalid CSRF...
Just setup a new installation of v1.9.12 (19292ad), made some changes to Forms > Ticket Details.Now on EVERY "Open a New Ticket", irregardless of the user, I get the generic "500 Internal Server...
View ArticleNew ticket induces Error 500
Hello,I initially appended my message at the end of http://www.osticket.com/forum/discussion/87292/open-a-new-ticket-always-returns-500-internal-server-error-invalid-csrf-token-on-ticket-response...
View ArticleConfiguration and data migration from osTicket (v1.9.8.1) to osTicket (v1.10)
Hello team,We have been using osTicket (v1.9.8.1) for some time now but the currenthardware is becoming unstable so we decided to get another hardware for this.On the new hardware, i installed:...
View ArticleAPI new ticket CRFS / livechat
I try to integrate livechat and osticket (1.10) but when i try to create a ticket via api i catch an error and I see in the log CRFS token invalid. via API I need to pass Token???
View ArticleAdding Users and Agents
I've got my helpdesk up and running and I've imported a group of users from a test group I set up. I'm wanting to use LDAP authentication which appears to be working fine. What I'm having an issue...
View ArticlephpBB and OSTicket
Hello,Is it possible to link my phpBB users to my osticket support page so they can create an account on the forums and that will automatically create them an account on the support page.ThanksHarry
View ArticleMy Tickets > Sort > Most Recently Updated, "Last Updated" Column showing...
I am seeing an issue with QTY (2) osTicket Installs (Ubuntu 16 - Apache) on V1.10. Both were recently upgraded from V1.9.12 start to V1.10 without any problems.When I look at my tickets and I have the...
View Articleclose a ticket
Is it possible for an agent to close a ticket for another agent?1.10 versiontks
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