data in the exported file
The data in the exported file differs from the data displayed on the Agent Control Panel screen.1.10 version Tks
View ArticleIssue with Forms
Good Morning,I would like to start off by saying I am not an experienced web developer. I just tried getting a support site up for something that is a hobby but I am having issues with it on the user...
View ArticleError on log class.forms.php
PHP Warning: Declaration of AssignmentForm::render($options) should be compatible with Form::render($staff = true, $title = false, $options = Array) in class.forms.php on line 4150PHP Warning:...
View ArticleEmail responses creating new tickets
I recently switch to Amazon SES to relay email for my osticket server. Since switching to amazon SES all email responses to tickets are now creating new tickets. Anyone else using amazon ses as their...
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Tried to close a ticket, popup a blank windows
Tried to close a test ticket. I selected the ticket, change ticket status, and pop up something is blank like below. Please help
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Client view, ticket search problem
Hi I've a problem with interface of our clients.If they search anything inside search box, the result of post action is that nothing happen... :-(I've upgraded to 1.10 from 1.9.12 just 2 days ago and...
View Article[MOD] Equipment/Asset Management
This mod allows to track equipment status along with the ticket. Features equipment status levels, tickets history for a particular item and tracking equipment open tickets.Releases for OSTicket 1.7...
View ArticleChanging Variable names
I would like to gain tips on changing variable names. E.g %{ticket.number} to %{complaint.number}. For the life of me, I couldnt figure it out.. so help me senpais
View ArticleCan't open mailbox {mail.XXXXX.com:110/pop3/novalidate-cert}INBOX: invalid...
We had the same problem and did what was suggested here: http://www.osticket.com/forum/discussion/1170/regarding-pop3-settingsBut it didn't fix our problem, so we've tested and found out if we change...
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Adding new fields in User Ticket form +
Hello Guys,This is my User Ticket table + Staff table. I have 1 new variable - lokacija and 1 that already exist - agent assignes to. How can I add this fields in my tables?
View ArticleCan You please implement Ticket automatically escalation between groups
Please implement Ticket escalation between the groups when overdue happen. That means if a ticket is overdue the application will alert that its overdue and the ticket will automatically escalated to...
View ArticleHow to show both the date and time
My date created column is only displaying the date not the time, how can I get it to show both the date and time togehter?
View Article"advanced" mail settings
As discussed in this thread I'd like the ability to specify separate credentials for IMAP and SMTP so I can use shared mailboxes on office 365 for ticket processing. Perhaps this could be something a...
View Articlecanned response not working
I have canned responses turned on in the admin panel and I am able to use the canned response examples that came preinstalled but when I create a new canned response it appears in the list of responses...
View ArticleAny Ticket Alert Mechanism?
Hello,I am using osticket v1.10 (901e5ea) on a centos machine. Actually i was wondering if there is any way to get a alert sound on osticket as we have to check every few seconds if new ticket has been...
View ArticleSUGGESTION: Poll / Survey for OSTicket Community
I feel that there is a need for OSTicket Community to have a Survey or Poll type feature on the website where new additions people suggest on the forum are shown. It should be publicly visible so that...
View ArticleTranslating Canned Responses?
I cannot find a way to translate the Canned Responses in Knowledgebase. Translating FAQ works great, but how can I translate Canned Responses?
View ArticleCannot paste screenshots into message post. Get DB error#1062
Hello, i just installed osTicket yesterday and i have been able to past screenshots yesterday, but today i get this alert email.[INSERT INTO `ost_attachment` SET `file_id` = 89, `type`= 'D',...
View ArticleNew ticket induces Error 500
Hello,I initially appended my message at the end of http://www.osticket.com/forum/discussion/87292/open-a-new-ticket-always-returns-500-internal-server-error-invalid-csrf-token-on-ticket-response...
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