Cannot delete draft..
osTicket (v1.10) When i click delete draft icon. nothing happens... both IE11 and Chrome..
View ArticlePARAMETRIZACION DE SLA´s
Quisiera saber como hago para parametrizar los SLA´s en minutos, ya que estan preestablecidos en horas?
View ArticleFilter Action Send mail Textarea selection issue
When i select an action to send email, the appropriate fields are added. However when i try to select the textarea(message) section , the sortable effect comeinto play and i end up dragging the whole...
View ArticleOS Ticket Survey
Morning all,I have built a survey form but what I would ideally like to do is find a way of the link displaying 'IF' the ticket status is closed. I have searched through the 'tickets.php' for ticket...
View Articlechanging the starting time in duedate
hi,is it possible to change the starting time in the dropdown field in duedate.for example: i set the duedate to the day i wish and now i want to set the time, but the beginnig of the dropdown is...
View ArticleLinking/Attaching FAQ Article to a Ticket Response
osTicket-Versionv1.10 (901e5ea) — Up to dateServer-SoftwareApacheMySQL-Version5.5.47PHP-Version5.4.3Hi there,i'm searching for an option to link an existing FAQ to a Ticket response, i'm pretty sure...
View ArticleSome problems
Hi,i have a problem with a new installation v.1.10. I set up an email, the mail is working i get notifications of new tickets etc. When i test it as a user i am getting al mail with the ticket...
View ArticleAuto response on new ticket creation not working
Hi, I know this has already been discussed on this forum but none of the solutions have helped.When a new ticket is submitted via email to a group email (support@domain) address the auto response mails...
View ArticleError on log class.forms.php
PHP Warning: Declaration of AssignmentForm::render($options) should be compatible with Form::render($staff = true, $title = false, $options = Array) in class.forms.php on line 4150PHP Warning:...
View ArticleAPI new ticket CRFS / livechat
I try to integrate livechat and osticket (1.10) but when i try to create a ticket via api i catch an error and I see in the log CRFS token invalid. via API I need to pass Token???
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Edit page has the form duplicated
Hi,The edit page on my installation has the "ticket details" form duplicated, which will (later) duplicate the info on the ticket view. Example: How can I troubleshoot from where this is comming? Info...
View ArticleSee the same ticket in a organisation?
Hi, is it possible to see all the tickets from 1 organisation as a user? So for example i have 1 organisation with 2 users in it. both users are making tickets. But when they separetely login they only...
View Articledate format
I am based in the UK and I would like to modify the date format within OS Ticket on our domain to display the date format as dd/mm/yy rather than the default mm/dd/yyCan anyone direct me where to...
View ArticleTickets not created from emails
Description [Tickets not being created or updated from email. I have checked my mail logs and I can see the osticket logging in to check for email.] Steps to Reproduce [Create new ticket from guest...
View ArticleGetting DB Error #1064 from nightly cron?
I've been getting these emails on occasion.. can someone tell me what's going on and why?Subject: DB Error #1064[OPTIMIZE TABLE lock]You have an error in your SQL syntax; check the manual that...
View ArticleCustomer Portal / not displaying ticket data.
Related to: http://osticket.com/forum/discussion/89871/resolved-customer-portal#latestIt was thought that this was now fixed, however on applying the fix of removing the additional fields, we then...
View ArticleAPI new ticket error
When create a new ticket in some case, but I don't identify when, I catch this error:Unable to create ticket: Unable to create new ticket: validation errors:↵user: Incomplete client informationIs...
View ArticleAdd List to a sub field
Hi i wanna know if its possible ad a sub list to my contac info i have set in the institucion field a list of school that i manage i want to know if is posible add in the "plantel " field...
View ArticleCustom Fields in Advance search V1.1 causes site to die with 500 internal...
I've just upgraded to version 1.1 and have to say well done overall, it is much quicker and more responsive than the older 1.9 series.Unfortunately, I'm having a problem when using the advanced search...
View ArticleNew ticket induces Error 500
Hello,I initially appended my message at the end of http://www.osticket.com/forum/discussion/87292/open-a-new-ticket-always-returns-500-internal-server-error-invalid-csrf-token-on-ticket-response...
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