Description not visible in rc v1.10-rc.3
Is this a common problem that the inserted description in the tasks is not visible?
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osTicket 1.10 - Attachments require login when viewing the KB from client side
Hi all,I have a strange issue which I cannot solve, therefore asking here.We are using the KB on the client side to provide information and attachments to end users. However when I attach a file to a...
View ArticleChanging tab and form labels
HiI have a client using OSTicket in a specific way.They need the UI wording changed to suit.I can't find a way to change the wording for tabs and form fields without digging into the actual code.I was...
View Articlehow can we increase the page size?
HI,The default page size maximum allowed is 50 as of now. If we want to view 500 users on user directory page to register them together how do we do it?Is there a way to increase the page size more...
View ArticleUnable to delete End User from the Agent Panel
Hi,We are using the Osticket version 1.9.14. We are unable to delete any end users from the Agent/Staff panel.The message says "Unable to Manage any of the end Users".How do we delete end users from...
View Articlev1.10rc3 hide teams when staff is not a member
Hi,i've install osticket 1.10rc3. In version 1.9.14 it was possible that a staff can't see the team where he is no member. Now he can assign a ticket to all existing teams. Can you customize the...
View ArticleImport Users using CSV over 2467 users will fail
I'm on OST 1.9.8.We try to import users of mass quantity.In our trial, our CSV contains over 5000 user records.Tried 3 times, it always fail at the same point, only 2467 users are imported, the rest...
View ArticleNew ticket with same name but other number is no allowed
Hi everyone ,When someone open a new ticket, there is a 3 fields that you have to fill no metter what : NAME, Phone , Email. But there is a problem with it .The next time the same person want to open a...
View Articlechange order of custom form in "Open New Ticket page"
Hi,is there a way to change order of custom form in "Open New Ticket page"?I added drop down list directly connected to Help Topic and I'd like to move it close to the form who contains cascade drop...
View ArticleSeeing identical pages on /open.php & /view.php
Hi all,I'm having some trouble figuring out this one. We're in the process of setting up/configuring osTicket for our customer department (as a trial). All looks fine, except for the pages on...
View ArticleBOLD ticket number in closing and transfer task
Hi,is it possible to change in bold the number of the ticket after every transfer and after receive a message via mail on a closed ticket?Thanks
View ArticleManaging support tickets via email client & notifications for recipients
Can anyone please help with these 2 issues. 1. I want to handle support tickets via my email client (Apple mail), but support tickets are not being delivered into my mail client. 2. When I manage...
View ArticleOS Ticket Migration
My company just launched a new website with OS Ticket. This OS Ticket was attached to the old WordPress website before we make a switch. The new website is HTML 5 based. Currently, OS Ticket does not...
View ArticleosTicket not fatching emails (v1.9.14)
Hi,Need help,Recently i have installed osTicket (v1.9.14) on ubuntu 14.04 ,after installing successfully osticket i am able to send mail from this tool but when i am trying to send mail from web to...
View Article[resolved] Cron seems to be working but emails are not being sent OSTicket...
Hello and tanks for having me.I been following the forum for a bit. Trying to figure stuff out. I went to:http://osticket.com/wiki/POP3/IMAP_Setting_Guideto learn how to fetch tickets while no one is...
View ArticleChanging tab and form labels
HiI have a client using OSTicket in a specific way.They need the UI wording changed to suit.I can't find a way to change the wording for tabs and form fields without digging into the actual code.I was...
View Article1.8: No alert when fetching mail
Hi,With 1.8 I get a new ticket alert if someone enters a ticket using the web form. But not if someone sends a mail to the support email address. The tickets are imported to osTicket using the cronjob....
View ArticleiOS App with alternative Port
Hi,if i access with the iOS App to https://support.domain.tld:12345/scp the error "User or password or URL invalid!" is shown.Is it possible to access an osticket instance with a alternative Port?
View ArticleUpdate from osTicket v1.10-RC.2 to RC.3
O noticed there was RC 3 tried to install it but got a blank page after upgrading. Suggestions?
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