Translation Brazilian Portuguese (PT-BR)
There are available the translate of the new version 1.6RC5 for Brazilian Portuguese?Thanks,
View ArticleProblem with attachments in tickets
Versione osTicketv1.9.12 (19292ad) Upgrade— v1.9.14 is availableWeb Server SoftwareApacheVersione MySQL5.5.44Versione PHP5.5.36hi,I have a problem with attachments in the ticket, the problem is that...
View ArticleForgot my password always visible
Hi,How can I enable the link "Forgot my password" as always visible for users, actually it appears when they have at least 1 wrong password authentication.Thanks.
View ArticleFull email not included when collaborator is added
Hello, We have received complaints that when adding a collaborator the collaborator gets the reply but it does not include what was in the initial email. Is there a way to correct that so they can see...
View ArticleHide Users from specific Agents
I would like to hide usres from agents - Agents mean one client who will have an access to our OS Ticket ..Can I do this ? I would be verry grateful if you can help me with thatMartin
View ArticleZoom Out on Mobile devices
Could someone please point me towards the file and piece of code that decides that "zooming out" on mobile devices is impossible? I have searched the forums google and the usual suspect files but am...
View ArticleProblems with Spanish translation
Hi, people.I'm trying to make some changes into the archive "es_ES.phar", improving a little the Spanish translation (also, my customers doesn't like the word 'ticket', so I have to change it for...
View Article10.rc3 DB Error #1062
Hello,v1.10-rc.3 (907ec36) MariaDB 10.0.27PHP 5.6.24-0+deb8u1time to time agent unable to login, in log such errors, helps only clear "sessions" table in db...[INSERT INTO `ost_session` SET...
View ArticleForgot my password always visible
Hi,How can I enable the link "Forgot my password" as always visible for users, actually it appears when they have at least 1 wrong password authentication.Thanks.
View ArticleMultiple email replies sending to users
I'm having a real problem with osTicket where sometimes when I reply to a ticket many multiple ticket replies are sent to that user. Around 2000 email replies have been known to be sent to people, each...
View ArticleTranslation of user templates do not work
hello,I have installes osticket 1.10 rc3.Everything seems to be working fine so far from my tests. I have installed greek as an extra language, have english as primary language, and i have been using...
View ArticleAdd a link of file in the custom form
Hi guys,I'm new to the osTicket, is it possible to add a link of file, eg. a PDF file on the custom form to allow user to download?Is it doable in the 1.9.x? or need update the php files? Thanks in...
View Articleauto-fill a physical address information from a database
Hello, I am looking to have a resident when opening a ticket from the "open a new ticket screen" be able to type an address and have it begin to autofill the field. How would I link the database to...
View ArticleHow to link to ticket details by ticket number?
Hi,In short: how can I link to an osTicket ticket details page with an url that has the ticket number (not ID) as input?Explanation: I'm in the process of linking several of our systems (Gitweb,...
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Popups and Tooltips not loading
Hi Alldedicated serverCENTOS 6.8 x86_64 standardApache 2.2.24.PHP 5.6.18Server API CGI/FastCGIcgi.check_shebang_line - Oncgi.fix_pathinfo – OnFresh install of 1.9.14 (also tried with 1.10-rc.3) and we...
View ArticleEnd User LDAP Authentication
Hi, it's possible that End User can login with LDAP? and how can I do?Eg: the user Admin add many End Users or import, and them should enter with your user LDAP for open new tickets.Thanks
View ArticleSame mail for differnt users
Hi,i face a problem where not every customer has an email adress (or some have the same like office@xyz.com).I thought i could use a dummy address for these users and remove the "unique" tag from...
View ArticleIs it possible for collaborators to receive new ticket notification?
I just found that, when a user submits a new ticket, either by email or by log into the web interface, only the user receives an email notification on the creation of the new ticket. Collaborators (of...
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Attachment Folder
Hello and thank you in advance for any help you might provide I install osticket 1.9.14 for my store and also i have installed storage-fs.I create a folder inside osticket folder with permissions...
View ArticleSystem doesn't send alerts to Department Members
Hi,I have activated that osticket sends alerts to "Department Members" if there are a "Ticket Assignment Alert" or "Ticket Transfer Alert". But osticket doesn't send the email to members. Osticket only...
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