permalink to post in ticket
Hello!I was wondering if it's possible to add a link to specific post in the ticket.Like on forums, so that agents and users can refer to specific post.
View ArticleCreate User when sending email with the user's data by e-mail body?
Good Morning.I am unable to create User when sending email with the user's data by e-mail body?Example:Contact the siteName: TESTE-mail: teste@gmail.comPhone: (XX) 9999-9999Text: TESTWhat should I set...
View ArticleIs possible CSV export tickets for client?
Hi,I need function export tickets for client. Is possible? Staff have this function, but client not :-(
View ArticleNotify collaborators also on new Ticket
Collaborators are notified on tickets updates, but i need notify them when new ticket is created. Is it possible?Maybe adding collaborators before to create the Ticket?In which files i can change...
View ArticleHelp Topic Selectmenu/Dropdown Format
Could someone please help with changing the format of the Help Topic dropdown on the open.php page? By default, the list items show as:parent / childparent /childetc.I would like the top-level parent...
View ArticleUser Registration for users only in LDAP Server
hello,we installed osticket of version 1.9.12.we have are in requirement such that only the users who are in LDAP should get validated in the email text box (in user registration form).Kindly post your...
View ArticleDashboard - Agents have disappeared.
Hi Guys,We have just noticed that the dashboard for just one of our managers has started playing up.Usually he can see all other agents and the relating information but now he can only see one agent...
View ArticleTickets coming through late (delayed).
Hi guys,I have an issue and I could do with some help... We use OStickets so our clients can submit requests for help etc.Starting yesterday the tickets that were created no longer appeared in the...
View Articleedit popup window(ticket-preview.tmpl) and add new line.
Hello all.I want to edit pop-up window. I found that includ\staff\template\ticket-preview.tmpl is responsible for that.I want to add there line with first 20 characters of text which client write in...
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Subject of new tickets - HelpTopics - V1.10rc2 / V1.10rc3
Hello,I created a sandbox system with the latest release candidate 1.10rc3 and I am currently testing it.Behavior of the following has been modified from the previous RC.RC2: If you create a dedicated...
View ArticleDivide Colums in exported CSV file
Hello all. I want to change exported CSV file. Is it possible to download Excel file or PDF? My boss required from me to press EXPORT button from Dashboard and see normal table without comma( with...
View Articleknowledge base status disabled on client interfaces
Hi all,May anyone test V1.10-RC.3 Ossticket, I face issue that the knowledge base status is seems diapers /not show on client interfaces,on admin panel -- knowledgebase, knowledge base status is check...
View ArticleCompany Name of Ticket User / Feature Request
In the list of the assigned tickets it would be helpfull to add a column with the company name of the ticket user. So we can see / select how many tickets are open of this company. We have many tickets...
View Articleversion 1.9.51
Good Morning!Where can I download old version? I need the v1.9.51 version!Grateful
View Articlesubticket and different status list for users
hi everyonei've two questions, one: is possible generate a ticket in an existing ticket(subticket)? and more important question is possible to associate a specific status list to a specific user?i hope...
View ArticleHide Users from specific Agents
I would like to hide usres from agents - Agents mean one client who will have an access to our OS Ticket ..Can I do this ? I would be verry grateful if you can help me with thatMartin
View ArticleForgotten password / locked out
Hi there,My login password and username were rejected today (admin user), and I submitted a "forgotten password" request with my account email.The link in the reset email directs to a page on my site...
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Adding Organisation Information to Ticket Detail
hi i am using osTicket 1.9.14I need to stick more Information to the Ticket Page.I would like to display the configured Variable licenceid from the Organisation Information to the main page of a open...
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custom fields display next to each other
Hello,I am trying to get custom fields next to each other in the ticket but i can't seem to find where and how i can do itBelow is a screen of how it is now and how i would like it to show.I am on the...
View ArticleTicket thread overloaded
Hello,I'm using osTicket 1.9.14. We have some problems viewing the ticket thread, because of the double or triple or more same entries. For example, a new ticket is created, and the original message...
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