TeamSpeak 3 Link in landing page
Hello,How can I make it so people click a link and it connects them to my teamspeak 3 server. Currently the HTML code is this <a href="http://ts3server//188.166.151.125?port=9987">here</a>...
View Article1.10 How to add Full Name Tab to Tickets
When you create a ticket it asks for Full Name. However when you are on the tickets screen it only lists Number, Last Updated, Subject, From, Priority, and Assigned to.I would like to see the Full Name...
View ArticleCall to undefined method ThreadBody::clean() in tickets.php
Info that you guys will need is below!Just upgraded osTicket the other day to this version. Now when I try to respond or close tickets, I get a blank screen. When I check the https_error.log file for...
View ArticleosTicket 1.10 - Language Pack
Hello. I was looking to start using osTicket and saw that the final 1.10 version was finally here. I already tested earlier versions but the multiple language is a must for us (so we can have in...
View ArticleLdap Plugin Authentication - using ldaps / ssl
Hello together,i installed actual osticket version 1.9.14 with the ldap plugin.I was wondering why it was not working via ldaps connection to ouractive directory server, where we are using ldaps common...
View ArticleE-mail not working? 500 ERR_EMPTY_RESPONSE
Ive installed OST on a local machine with xampp and everything worked fine. I've used IMAP to poll e-mail from a google account and it worked flawless. This was just a regular windows machine with no...
View ArticleLDAP Authentication and Lookup not working v1.10
Looks like I get HTTP error 500 (in Chrome, Firefox shows blank page) when I try to save anything regarding the plugin, LDAP Authentication and Lookup after I upgraded my installation.I can't login...
View Article1.9.13 Error when inputting non US email addresses (Well at least Australian...
Hi..I'm in Australia.When I'm testing the mail settings under Settings/Email/Diagnostic when I put in my Australian formatted email address (fred.bloggs@company.com.au) the valid email address...
View Article1.10 Stable - Changing Ticket Source
I need to chanege the source option in 1.10 stableI researched past methods to change sources and none seemed to apply to the current version.I began to read through the code and changed...
View ArticleOSTicket, vtiger and you
Has anyone tried to combine vtiger and osticket? I am in a need of crm and helpdesk combination.
View ArticleWarning: mail(): Failed to connect to mailserver
HiI've try to update my helpdesk from 1.9.14 to 1.10 on local pc and I've black page.When I've to enable show error I see that is a problem of smtp.you can disable the function e mail osTicket, in...
View ArticleFailed to configure Email SMTP settings
Hi, when i using admin to configure email smtp setting, it came out authentication failure [SMTP: STARTTLS failed (code: 220, response: 2.0.0 Ready to start TLS)] error message. Please kindly advice me...
View ArticleSLA Plan
Hello, everyone I need some help. Here in the company we are struggling to manage the average service time of each analyst. We have situations that depend on the response of a supplier "X" and it ends...
View Articlemerge/join two and more ticket into one
Sometimes users/client just ignore to keep ticket number in subject an creating new ticket by replay with blank, new email. So for one case you have lot of tickets and u can not see continuous in...
View Article1.10 Stable - User lookup field in create a new ticket pop up window doesn't...
Hi,After upgrade to 1.10 overnight, now agents reported to me that while creating a new ticket there is a popup window to lookup or create a new user and the search field doesn't display suggestions of...
View ArticleUpgrading from 1.9.14 to 1.10 - Unknown column 'ticket_id' in 'NEW'
Hi all,Upgrading from 1.9.14 to 1.10 gives me this error:[UPDATE `ost_thread_event` A1 LEFT JOIN `ost__ticket_thread_evt` A2 ON (A1.`thread_id` = A2.`object_id`) SET A1.`thread_id` = A2.`id`] Unknown...
View Articlev1.10 PHP 7 Warning
I've upgraded my osticket v1.10 (stable) installation to PHP 7 and it causes this warnings:PHP Warning: Declaration of AssignmentForm::render($options) should be compatible with Form::render($staff =...
View ArticleLooking to hire OSTicket expert to help with slow OSTicket install on Linux...
We are running OST v1.9.13 on a Linux cloud server. Our system is up, fully configured, and stable , but it is VERY VERY slow at times. Customer ticket creation can take up to 15 seconds to submit....
View ArticleDoes 1.10 release include v1.10-rc.3?
Hello All,Just wondering if the latest release of 1.10 includes the enhancements, improvements, & modifications of v1.10-rc.3?
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