Organization / Customer Column
Hi everyone!We had an extra column in 1.9.14 and older which showed the organization of the ticketowner.This was done by simply editing the select-statement with another join (of the organization...
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css layout broken for reply box below if ticket created from email with long...
just update to 1.10, we got sees for css layout broken if there is long email thread that submit to osticket, image can look here:
View ArticleSend alerts to a custom email address
Feature request: send alerts to a custom email addressSpecifically for new ticket alerts.The reason for this is we want to use a shared mailbox to assign newly created tickets, that way we can keep...
View ArticleCustom SCP URL
We are looking at restricting access to our SCP folder where you'd have to be on our VPN to access it.The basic process we're looking at:- Have the end user side accessible via a public hostname.-...
View ArticleMultiple Alerts using Filter Auto-Assignment
Hello,I tried searching for this but to no avail.The problem is our Agents receive two alerts for every ticket assigned to them. The New Message Alert, which is the customer's original inquiry and the...
View Article"Other Resources" Pages
Hello!I am having a bit of an issue getting "Other Resources" pages to appear in the Knowledgebase tab of my osTicket.First, server details:OS: DebianosTicket: v1.10 (901e5ea)HTTPd: Apache (not sure...
View ArticleOverdue tasks emails not received
Hello,I'm using osTicket v1.10 final.I'm not receiving notification emails for overdue tasks. It works with due tickets, just not for tasks.I have the alerts enabled on Tasks settings and a template...
View ArticleIssues with users getting into ticket after initially opening
I'll start off with system information and by saying I am by no means an expert on this so please excuse me being a novice. I have my default MTA to use PHP mail function but have my default mail to...
View ArticleUnable to delete agents
Hello,I am trying to remove agents from my helpdesk, however I get the error "Unknown action - get technical help." I was running v1.9.9-1gbe2f138, but upgraded to 1.9.14. I get this error when I...
View ArticleTemplate Fetch Error
When creating, assigning, updating, etc. tasks in 1.10, there are no alerts being sent from the ticket system for any of the assigned alerts and notices. the only thing being displayed in the system...
View ArticleLanguage pack problems
I've installed osTicket 1.10 on my host but when i changed the language to italian i see a blank page of my osTicket website.Obviously i have installed .phare language file to the include/i18n...
View Articlecustom ticket view.
Hi all,Is it possible to change the view of the open ticket? I use the custom form for filling the ticket but not all that field is in the open ticket view. Hope someone will guide me so that all...
View ArticleHTTP ERROR 500
Hi,after installing with osTicket success of Windows I wanted to try out Ubuntu 04.16 LTS. I followed the steps but I always appear HTTP ERROR 500.Thank's'
View Article'Hide agent's name on responses' not working
Hi, I've just upgraded to 1.10 and the option 'Hide agent's name on responses.' is not working. Now the users can see the agent name in responses. It's very annoying for me.Best,César.
View ArticleProblem with Auto Response (email)
Hi, i have the following Problem.When an Agent opens a Ticket for an registred Customer, the Customer gets an Auto Response that an ticket was opened.When i send an email from an internal Mail account...
View ArticleSend reply to ticket creator at the point of creating ticket
My client has a requirement which is a little out of the ordinary.Often, they may take a call from a customer which will require them to send some information to the customer so they create a ticket,...
View ArticleError when upgrading - Fatal error: Only variables can be passed by reference
Hello all. I'm trying to upgrade osTicket for the latest version, and I'm getting the following error:Fatal error: Only variables can be passed by reference in /var/www/html/include/class.plugin.php on...
View ArticleFatal error after upgrade (v1.9.4 to v1.10)
[Fri Nov 18 14:30:01.942106 2016] [:error] [pid 8320] [client 127.0.0.1:55650] PHP Fatal error: Call to a member function hasPerm() on a non-object in...
View ArticleMigrating files from database to filesystem [please delete duplicate]
Duplicate post -- please delete
View ArticleMigrating files from database to filesystem
osTicket version 1.10 (901e5ea)Apache 2.4.10MySQL (MariaDB) 1.0.28PHP 5.6.27-0+deb8u1I am trying to invoke php manage.php file migrate -b D -m F but wind up with the error:PHP Fatal error: Call to a...
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