Overdue tickets
Hi everyone.i noticed that, when a ticket is overdue, then an agent updated and moved due date, the ticket is now out of "overdue" status.(for me this is a proper behavior). My question is, On a...
View ArticleMy Assigned Tickets counter
Hi all,I modified the code to keep assigned to staff the closed tickets in order to avoid unassignment when closing the ticket.include/class.ticket.php;Original://Close the ticketfunction close(){$sql=...
View ArticleResolved status osticket
Hello How can i put the filter resolved ticket on the client sideFor the moment is only filter open and closedI am running 1.9.12 version of osticketThanks
View ArticleEmail Functionality
Hello Everyone,Can any one guide me how to restrict creation of new ticket when 'Default System Email' is in cc.The working is like that:Whenever an end user sends email through his id to the 'Default...
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View ArticleHow to Match a Datefield from form to current Day in Ticket Filter?
Is there a way to add a date to a form then match the date field to "Today" or something similar?
View ArticleHow often are Ticket filters Checked?
Hello All,Does anyone know how often Ticket Filters checked or are they just checked on ticket creation?
View ArticleEmails not being picked up.
Starting around 4/25 or so I have a bunch of emails sitting in in the inbox folder of my monitored account that are not being "pulled" into OSTicket, yet I have dozens of other emails throughout the...
View ArticleRestrict the creation of Users and Organizations in Agents Panel.
I need to restrict the creation and administration of users and organizations by Agents (only Agents not Administrators)These entities have already been created. We do not want anyone to modify.I can...
View ArticleAssiging a ticket requires a comment?
Is there any way to remove the requirement of putting a comment in when assigning a ticket? We have someone who manages tickets and just assigns them to the appropriate agents. There is no need to...
View ArticleDisplay custom fields for Agents even if no data is present
I'm trying to find out if there is a way to display custom fields for Agents even if there is no data present. I have a few custom fields on the Ticket Details form that are set as "Internal,...
View ArticleForward email to ticket mailbox went into existing ticket
Hi,I have a user that has a ticket opened earlier in the year and was closed. Then a customer sent a response to the ticket and it got reopened. The user took the email and started corresponding with...
View ArticleUsing custom variables with email responses
I have read through a bunch of posts on the forum regarding the use of custom variables on email responses. I can not for the life of me get it working. I created a custom field on the delivered...
View ArticleWhere is $ost supposed to be instantiated for a plugin?
In the osTicket "loop," where is the global $ost supposed to be instantiated? In my plugin when I include header.inc.php, I get,Fatal error: Call to a member function getError() on a non-object in...
View ArticleCron.php not fetching mails
Hi,I've gone through many articles before logging this. It seems my cron job for mail fetching has stopped working. I've been testing manually running the job and still no mails are being fetched. Here...
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1.888.959.6787 AVAST Antivirus technical Support Phone Number 1.888.959.6787 AVAST Antivirus technical Support Phone Number AVAST Antivirus technical support line AVAST Antivirus Antivirus tech support...
View ArticleTicket Filters
We recently implemented the OSticket and really like theproduct and appreciate all the hard worked you guys are doing for this product,we are currently stuck in an issue and just wondering if someone...
View ArticleNovelty Documents
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[MOD] Inline PDF
So, I've finally upgraded, and wanted to restore my previews mod, but didn't want to have to generate preview images again.. that was horrible and sometimes didn't work. This time, I've spent a few...
View ArticleDue Date, Linked Custom Forms, Custom Form Order and Team Alerts
We have recently setup OSTicket to replace a previous solution and it looks great with several departments about to use it for their specific requirements. Being able to setup for each of their data...
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