SMS Integration
we are using latest version v1.10.we have to integrate SMS Service to customer along with Email.If any suggestion please help us.
View ArticleAdding users custom contact information into the agent ticket list
HI,I would like to add a student ID number to the agent ticket list. This student ID number is a required custom field in the users contact information which they have to provide to submit a ticket. I...
View ArticleEmail cant send...
Hi alli am on:Admin PanelEmail Diagnostic.here i create a Sample emailsubject: osTicket test emailbody: osTicket test emailsay me: Test email sent successfully to <jamiguel77@gmail.com>But never...
View ArticleUsing an setting up pages
Setting up osTicket v1.10 on a vanilla debian 8 with apache2 runs without any problem. The main functions are running without any complaints. For my scenario I want to use the function pages.As you can...
View ArticleHTTP + LDAP auth
Hello,I have some problem with 'HTTP passthru Authentication'I replaced the index.php file to the one form: http://osticket.com/forum/discussion/79083/http-passthruI set the Registration method: Public...
View ArticleHow to uninstall OSTICKET 1.10
Hello,Since l'm not able to solve the issues l had on this version :- Staff cannot change their password- we cannot create a new ticketl'd like to uninstall this version on my web server and try the...
View ArticleAdd Phone to the ticket list
This is what we did to get the Phone column to display, but the phone value returns empty...In the include\staff\tickets.inc.php fileAdd Line 77: 'topic' => array(Add Line 78: 'width' =>...
View ArticleOutpost scans caused a lot of DB errors
Hi Team, our osTicket machine gets a weekly securitys scan. In the previous versions of osticket this did not cause serious errors but on our new server with the latest version we get a lot of db...
View ArticleAuthentication after ticket reply
After I reply to a ticket, to go back to the tickets list, it always asks for authentication again. Anybody else have this issue? If not, does anybody have an idea what is likely to be going on here?...
View ArticleSetting dept. when creating ticket through API
Hi,I would like to create some tickets using the API, i can specify customized forms variables, but i do not find how to specify the department, did someone could point me to the right direction...
View ArticleSigned emails result to empty ticket with smime.ps7 attach
Hi,I've installed osTicket 1.10, and i pipe received emails.It's working correctly for most emails, except for smime signed emails : the resulting ticket is empty but an attachment smime.ps7 containing...
View ArticleDisplay data from the table
Hello, please help.How to file dashboard.php view the result of the query:SELECT * FROM bis_ticketI tried this:$ Query = "SELECT * FROM bis_ticket";$ Result = mysql_query ($ query);while ($ row =...
View ArticleHow to filter incoming email depending on "to-address"?
Hi all, I wonder if someone out there has an idea how I couldfilter incoming tickets by email and assign them to different department depending on whichemail address it is sent to? Our setup is like...
View ArticleCan't change language
I'm trying to change language to mn(Mongolia). I installed .phar file into my i18n folder. I can see my language option in language list. But i can't change language from...
View ArticleOsticket v1.10 time mismatch.
In osticket v1.10 time is mismatching for any activity.for new ticket or password reset time is showing 5 hrs difference.checked all timezone setting in PHP, Database and Ost->setting->system,...
View ArticleUnable to delete agents
Hello,I am trying to remove agents from my helpdesk, however I get the error "Unknown action - get technical help." I was running v1.9.9-1gbe2f138, but upgraded to 1.9.14. I get this error when I...
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Change helptopic in ticket view
Is it possible to add a drop down to change the help topic from the agent ticket view.
View ArticleBanlist Effect
Does Admin -> Email -> Banlist only affect raising ticket from email IMAP sources or does is disallow tickets being created to that email from other sources as well? (api/web/web by agent)I want...
View ArticleShow only three agents in Assign to field of new ticket creation.
I want to show only three agents in the assign to field of new ticket creation. Currently all the agents are showing in the assign to field i need only specified agents to be shown. Is this possible?
View ArticleAllow Header Spoofing - How is this intented to be used??
The help message says that it is generally used when sending mail from aliases of this mail box.I do not understand this immediately. I have an email called primary@example.com which has...
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