hiya,
merge tickets - this feature is available? or how can I accomplish it?
Thanks
Adrian
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merge ticket
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Setup email to link with osTicket
Hi, I will like to link my customer email to this osTicket. Means my customer just need to send email, and i shall able to receive the tickets from this system. Can anyone please guide me how to setup this function? Thank you
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Setting up email using gsuite
Hi
am setting up email but i keep getting the attached error.please help.
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Emails fetching issue.
Hi Team,
I am frequently fetching the below error in the system logs.
Could you please let us know, what need to be done in order to avoid below issue.
"Excessive errors processing emails for imap.mail.yahoo.com/"My Email Address".in. Please manually check the inbox."
Thanks & Regards,
Saikumar.
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Email Template issue
Hi,
We could see that the complete e-mail thread is not appearing in osTicket tool whenever we post reply from the tool and only the original message is appearing. Please let me know if there is any variable that we can use to display the complete ticket thread.
Please find the below configuration details.
osTicket Version v1.10 (901e5ea)
Web Server Software Apache/2.4.25 (Win32) OpenSSL/1.0.2j PHP/7.0.18
MySQL Version 10.1.22
PHP Version 7.0.18
Thank You.
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internal note with attachment
I'm trying to find add attachment to internal note. any option to accomplish it?
BR
Adrian
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auto-response problem
hiya,
I have following settings:
1. Emails - New Ticket Settings - Disable for this Email Address - ticked
2. Agents - Departments - MyDepartment - Autoresponder Settings: new ticket&new message - Disable for this Department
but I still receive notification. Why?
BR
Adrian
I have following settings:
1. Emails - New Ticket Settings - Disable for this Email Address - ticked
2. Agents - Departments - MyDepartment - Autoresponder Settings: new ticket&new message - Disable for this Department
but I still receive notification. Why?
BR
Adrian
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Issues with formatting
I've recently found out that if one of our clients responds to an email that contains HTML the response box loses all formatting (Please see the image)
| osTicket Version | v1.10 (901e5ea) — Up to date |
| Web Server Software | Apache/2.4.23 (Win64) PHP/5.6.25 |
| MySQL Version | 5.7.14 |
| PHP Version | 5.6.25 |
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Logo resize
I've managed to upload my own logo and have got it looking fine in the scp but for the client side the logo is huge across the top that it overlaps the login link. I've changed the size in the theme.css, see below
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Integrating Steam OpenID Authentication
Good Afternoon,
I'm looking to find a way to integrate Steam's OpenID Authentication into the osTicket system so that my users and agents can log in with their Steam credentials instead of a Username/Password. There are plenty of PHP libraries online that function with the Steam OpenID authentication successfully, I'm just not sure how to go about integrating it into the authentication system for osTicket.
Demo of the Steam Auth -> http://adminsunited.com/steamauth/demo.php
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Set and translate "gender" or "title" in the contact form
Hi together,
we are using ost (the German version) since a while.
At the moment we are in the set-up process for a new project. This time we are using the original version 1.10 with the language extension.
To use the right form of salutation we need to know if the client is female or male.
Our problem now is, that the field to create option or selection fields is not able to translate.
Is it just because we have not find the right option / field, or how are you handling this "problem"?
Thank you in advance for every hint.
we are using ost (the German version) since a while.
At the moment we are in the set-up process for a new project. This time we are using the original version 1.10 with the language extension.
To use the right form of salutation we need to know if the client is female or male.
Our problem now is, that the field to create option or selection fields is not able to translate.
Is it just because we have not find the right option / field, or how are you handling this "problem"?
Thank you in advance for every hint.
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Activity Stream
I'm a HelpDesk admin and manager on my business OsTicket Installation.
I have 2 co-workers/employers.
I need to see each activity.
How I can monitor them in a easy way ?
I think about some kind of "activity stream". I'm using such feature on AutoIt Forum which is using IPBoard ForumEngine.
Could you show me, any way to use comparable feature with OsTicket ?
I think also my co-worker/employers should be happy with using Acitvity stream instead getting email's for all activity.
I think also my co-worker/employers should be happy with using Acitvity stream instead getting email's for all activity.
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Embed Form In External Website
Is there a way to do this, outside of using an iframe ?
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Allow more domains in organization auto add members field
Does anyone know if there's a way to increase the length of the under organizations in the Auto Add Members From field?
I suppose a work around would be to create another organization.
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Signing out fails and errors
G'day guys,
Please read my post here for context - http://osticket.com/forum/discussion/90655/resolved-editing-any-ticket-feed-db-error-1062#latest
I've only come across (so far maybe) this issue with the work around in place. The error is when I go to log out it shows the following:
Warning: session_destroy(): Session callback expects true/false return value in /home/USERNAME/public_html/support/scp/logout.php on line 30
Warning: session_destroy(): Session object destruction failed in /home/USERNAME/public_html/support/scp/logout.php on line 30
Warning: Cannot modify header information - headers already sent by (output started at /home/USERNAME/public_html/support/scp/logout.php:30) in /home/USERNAME/public_html/support/include/class.ostsession.php on line 100
Warning: Cannot modify header information - headers already sent by (output started at /home/USERNAME/public_html/support/scp/logout.php:30) in /home/USERNAME/public_html/support/include/class.http.php on line 62
Warning: session_destroy(): Session object destruction failed in /home/USERNAME/public_html/support/scp/logout.php on line 30
Warning: Cannot modify header information - headers already sent by (output started at /home/USERNAME/public_html/support/scp/logout.php:30) in /home/USERNAME/public_html/support/include/class.ostsession.php on line 100
Warning: Cannot modify header information - headers already sent by (output started at /home/USERNAME/public_html/support/scp/logout.php:30) in /home/USERNAME/public_html/support/include/class.http.php on line 62
Any ideas? I've obviously cleared my cache and done all the normal checks. It is reproducible on IE, Firefox and Chrome.
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osTicket v1.9.15 BUG?
I answer a trick that contains a domain name for example:
something.com
Everything is OK
But if that domain name contains www for example:
www.something.com
When I look at my answer I see that http:// was added in front of the domain name. Like this:
http://www.something.com
I also tried other combinations like:
'www.something.com' I get 'http://www.something.com'
"www.something.com" I get "http://www.something.com"
something.com
Everything is OK
But if that domain name contains www for example:
www.something.com
When I look at my answer I see that http:// was added in front of the domain name. Like this:
http://www.something.com
I also tried other combinations like:
'www.something.com' I get 'http://www.something.com'
"www.something.com" I get "http://www.something.com"
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Convert Mac OLM file to Outlook PST file format
To convert OLM to PST file format using an effective tool Kernel for OLM to PST Converter Tool. The tool easy to convert all OLM email components, such as mails in the Inbox, Contacts, Calendars, tasks, Notes, etc. OLM to PST tool is more compatible with Windows 10 and Office 365. The tool also recovers corrupt or damaged OLM files and save them into Outlook PST. It supports all versions of MS Outlook 97, 98, 2000, 2003, 2007, 2010, 2013, 2016 (Both 32 bit and 64 bit) and all updated Windows OS versions. For more detail click here - http://www.olmtopstconversion.net
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Blank Popups on both Client and Admin Side
I'm running Ubuntu 16.04/PHP7/Nginx (YES I know this isn't officially supported)/osTicket 1.10. The software is fairly unusable the way its currently functioning. No matter what I click on with cgi.fix set to 0 or 1 it makes no difference, I receive blank popup windows by trying to update an agents password, when I select delete on a ticket and the confirmation window pops up, even submitting a ticket the thank you window is a blank popup. Basics like configuring settings, forms, etc all work until it gets to a part requiring a popup. I've read many posts about AJAX errors, and more but none related entirely to what I'm experiencing/my configuration. Appreciate any help in advance!
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Insert code in knowledge base editor
Hello,
All is in the title. When I insert HTML code the editor systematically deletes it when I save.
How to solve this ?
Many thanks
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Predefined Tickets
Hi,
is there a way to define ticket templates with different basic information, let's say a kind of "quick tickets"?
For example:
We have a lot of standard requests like:
- Reset Password
- End User Session
- Unlock document
Is there a way to define kind of different ticket templates which can quickly applied to these standarized use cases? Least effort would be if the ticket input fields are depend on the preselected ticket template. Is this possible with standard osticket or a plugin?
Thanks,
Stefan
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