How to change Main buttons names

October 4, 2017, 12:15 pm

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Hi,

I can't find where to change name of the "Support center home" button, on chrome source code I can see it but in index.php I can see only two buttons to change their name, where is for the home one?

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Change to language pack

September 28, 2017, 4:34 am

≫ Next: Create an answer as draft without sending it till it is reviewed by teamleader?

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I need to offer the Arabic language pack in work for the instance i'm running.

Is there anyway I can change the flag displayed on the site for the language pack? The current flag looks very much like the Argentinian flag! 

Create an answer as draft without sending it till it is reviewed by teamleader?

October 4, 2017, 1:34 pm

≫ Next: Edit PDF layout

≪ Previous: Change to language pack

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Hi folks,

first of all, thanks a lot for this powerful tool! I am new to osticket and am configuring it for a client of mine.

Now my question is already described in the subject. The background is that there are agents who sometimes should be reviewed by the teamleader before her answer will be send. Somehow I saw a review feature, but I cannot find it anymore. Also I am not sure if it does what I am looking for.

If not, this could be a nice suggestion. But if there is such a feature, I am very curious about your experience and how to implement it.
Thanks again for your help!

Edit PDF layout

December 16, 2012, 7:15 pm

≫ Next: Link invoice to ticket

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Hi,

How do I edit the .pdf print layout? Is it possible to do some customization on the .pdf print layout? Say, I want to add 1 additional column on the bottom.

Thanks:)

Link invoice to ticket

October 4, 2017, 2:26 pm

≫ Next: Unable to view or open attached files in the thread

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Hello!

Is there anyone who gets it working to get a (Open-Source would be great) invoice system, linked to OSTicket?

So, if I have a field in my OSTicket Ticket field, where in the price for (for example) a repair is written, and the repair is done, I can instantly create a invoice, without writing all the ticket information down again on the invoice system?

Thankyou so much!

Unable to view or open attached files in the thread

September 19, 2017, 1:18 am

≫ Next: CC email option

≪ Previous: Link invoice to ticket

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whenever a file is uploaded from browser by the client or the agent(.docx,xls,jpeg,jpg,png) in the ticketing thread,the file gets attached perfectly,but the file doesn't get opened when it is viewed or downloaded by agent or client. However attachments with PDF can be viewed. We are using storage( Attachments on the filesystem) plugin. Kindly help me to resolve this issue
Osticket is working in Ubuntu 16.02 LTS OS with Xampp version 7.0.2-1

Server Information
osTicket Version v1.10
Web Server Software Apache/2.4.18 (Unix) OpenSSL/1.0.2f PHP/7.0.2 mod_perl/2.0.8-dev Perl/v5.16.3
MySQL Version 10.1.10
PHP Version 7.0.2
PHP Extensions
gdlib Used for image manipulation and PDF printing
imap Used for email fetching
xml XML API
xml-dom Used for HTML email processing
json Improves performance creating and processing JSON
mbstring Highly recommended for non western european language content
phar Highly recommended for plugins and language packs
intl Highly recommended for non western european language content
fileinfo Used to detect file types

CC email option

July 5, 2014, 11:39 pm

≫ Next: Time of ticket creation wrong - now with images and in the right forum ...

≪ Previous: Unable to view or open attached files in the thread

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Hello All,

I feel OSTicket product very good feature is an open source, 

I only thing which is preventing us to use in not having CC email option.

We are currently using gmail common email box and want to switch to ticket.

The primary objective is to ensure the end user still feels there is no change for him. Also they always cc manager or team which I am not sure if that get captured?

While reply tickets also i did not find cc, with mods i dont think it works easy, i mean user also should know who are added to cc.

Any help appreciated.

Time of ticket creation wrong - now with images and in the right forum ...

July 4, 2017, 9:08 am

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Hello,

I have been struggling with this for the last 2 days.

The problem is whenever I create a ticket via the web form creation page of osticket, the time of the ticket creation displayed in the tickets list page of osticket is one hour less than the real creation time.
For example one ticket created at 15:01 is displayed in osticket as having been created at 14:01.
I am using osticket V. 1.10 (901e5ea)
Apache/osticket and mysql are running on the same machine (Centos7).

I have confirmed in the osticket database table that the ticket is created with the correct hour. but it is displayed with one hour less in osticket.

I have configured osticket timezone correctly according to my location (Europe/Lisbon)







I have set mysql timezones also according to my location on my.cnf file and populated mysql timezone tables from my centos7 /usr/share/zoneinfo directory





the centos7 OS timezone is also configured to Europe/Lisbon






the agent profile in osticket is also configured to Europe/Lisbon






Apache / PHP also configured in httpd.conf and php.ini to the correct location:
- in httpd.conf added line
          SetEnv TZ Europe/Lisbon
- in php.ini
          date.timezone=Europe/Lisbon

A PHP test file opened in a web browser with the command "echo date_default_timezone_get();"  gives this:







Something strange is in the osticket configuration (first image) because mysql timezone altough configured as Europe/Lisbon is being interpreted as Europe/Paris by osticket.
Another question is Daylight Saving Times. Maybe the question also relates to this, but now I dont see any option to deal with this in OSTicket altough in previous osticket versions we had an option to activate/deactivate DST.

And I think this misconfiguration is also no allowing me to get a lock on a ticket. With a Collision Avoidance Duration of 5 minutes I can never answer a ticket because it gives the error "This action requires a lock. Please try again".
With a Collision Avoidance Duration bigger than 60 minutes then I can answer ticket.

Do not know what else can I try/change.
Maybe I am missing something obvious but I am out of ideas.

Any help would be appreciated

Thank you very much

Pedro

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I Need A Few Lines Of Code

September 29, 2017, 5:21 pm

≫ Next: Autoresponder based on time and working days

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I need a bit of help. I installed osTicket and it appears to be running fine. The index or Landing page needs a bit of editing. It's suggested I edit in GitHub and that's fine.

So ... I need to add two things: a header banner across the top, and on the right side of the top (next to SUPPORT CENTER) I want to place two small buttons on top of each other.

I need the code and where to place that code. For the buttons, just "http://support.*" is the URL as I can add the full URL later on. The two button images will go in /img/. I'll fill in URL after.

Pretty please? My goto friend is on vacation so I'm stuck

Autoresponder based on time and working days

September 12, 2017, 10:26 pm

≫ Next: how add a button in osTicket

≪ Previous: I Need A Few Lines Of Code

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Hi everybody,

Thanks a lot for developing such an
awesome ticketing system, I appreciate every seconds and minutes you
spend on helping others.

We have osTicket (v1.10) installed on our server.

We need a feature to autorespond all new tickets created after 4 PM to 9 AM every day and also in weekends.

For example:

A user create a ticket on Saturday (not a working day) or after 4 PM in a working day, osTicket autorespond this message:

"It's not a working time, we will follow your issue tomorrow between 9 AM and 4 PM"

I read too many topics and searched a lot but couldn't find any solution, Please tell me if you have any idea.

Thanks a lot and best wishes for osTicket team.

how add a button in osTicket

October 5, 2017, 7:09 am

≫ Next: How to export custom form fields to csv file ?

≪ Previous: Autoresponder based on time and working days

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hi all
I need add a button in osTicket in the user menu.

->open a ticket new
->status a ticket
->new button

How to export custom form fields to csv file ?

September 13, 2017, 1:57 am

≫ Next: Plugin merging

≪ Previous: how add a button in osTicket

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Hi All, 

How to export custom form fields to csv file ? 

Please find the attached file for your reference. 

Thanks 

Eric.C

Plugin merging

October 5, 2017, 11:46 am

≫ Next: Open/Closed ticket Results

≪ Previous: How to export custom form fields to csv file ?

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Original thread: http://osticket.com/forum/discussion/89699/osticket-v1-10-merge-duplicate-ticket-mods-attached/p1

Since this mod was released we've been using it as a core modification but in order to make the changes maybe stay in future releases i decided to try and port it to a plugin and here's a start of it.

https://github.com/Micke1101/OSTicket-plugin-Merging

You can merge and split tickets, both single and mass.

Bring the recipients from the child tickets.

I've not ported the thread merging or redirection yet.

Note: This plugin adds a table %prefix%_ticket_relation and it also alters the conditions thread event table, this in order to add the events to tickets.

When uninstalling the changes will be removed, so any relations between tickets will be removed but tickets will remain in their current state.

Any events that were merged/split will lose their text even after reinstalling the plugin.

Open/Closed ticket Results

October 5, 2017, 11:49 am

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Hello,

I'm currently experiencing and issue where I click on a users open/closed tickets and the search results that i receive are blank but if i refresh the page or click on the URL and hit enter the results show up:

PHP shows this :

[Thu Oct 05 10:49:07.741307 2017] [negotiation:error] [pid 18721] [client 192.168.120.134:63669] AH00687: Negotiation: discovered file(s) matching request: /var/www/html/tickets (None could be negotiated)., referer: http://helpdesk.kabafusion.com/scp/tickets.php

Not sure if its related any help would be greatly appreciated

Help

October 5, 2017, 12:08 pm

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≪ Previous: Open/Closed ticket Results

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I’ve decided to give osTickets another trial, and it’s been
a bit troublesome to be honest.

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Forum post

October 5, 2017, 12:17 pm

≫ Next: Upgraded to v1.10.1, no time or date in OSTicket, just blank

≪ Previous: Help

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Trying to askfor help in forum, but if i type more than two sentences i get this...

Upgraded to v1.10.1, no time or date in OSTicket, just blank

October 5, 2017, 12:28 pm

≫ Next: Gmail Setup

≪ Previous: Forum post

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I can see the dates and time in the database, but  "date closed" or "last updated" are all just blank.  Do I need to change a setting somewhere to get these back?
osTicket Version v1.10.1 (9ae093d) — Up to date Web Server Software Microsoft-IIS/8.5 MySQL Version 5.7.12 PHP Version 7.0.21

Gmail Setup

October 5, 2017, 12:30 pm

≫ Next: Logs related to fetching emails?

≪ Previous: Upgraded to v1.10.1, no time or date in OSTicket, just blank

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I’ve decided to give osTickets another trial, and it’s been a bit troublesome to be honest.
My latest issue is trying to get a Gmail account setup for sending alerts.
osTicket vv1.10.1 (9ae093d)
Windows 2012 R2 - Web Server Software - Microsoft-IIS/8.5
MariaDB - MySQL Version 5.5.37
PHP Version - 5.6.31
Gmail..
IMAP / POP Enabled
Less Secure Apps – ON
Tried
imap.gmail.com with Port: 465
ssl://smtp.gmail.com with Port: 465
tls://smtp.gmail.com with Port: 587
Disabled windows firewall
Oddly I tried ssl://imap.gmail.com and that authenticates, but when sending alerts they only seem to work intermittently.
Error..
Failed to connect to ssl://smtp.gmail.com:465 [SMTP: Failed to connect socket: stream_socket_client(): unable to connect to ssl://smtp.gmail.com:465 (Unknown error) (code: -1, response: )]
Help!!

Logs related to fetching emails?

October 5, 2017, 4:36 pm

≫ Next: Autoresponder based on time and working days

≪ Previous: Gmail Setup

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Are there any more detailed logs anywhere related to connecting to mail servers and fetching emails? We have our system set up IMAP to outlook.office365.com and everything was working fine until late this last Saturday when randomly some of our email accounts starting failing to connect for extended periods of time, then reconnecting while others failed, etc. We are working with Microsoft on the problem, and I don't see anything in the PHP logs, but I was wondering if there are logs anywhere with any more details on what is happening during the connection to their server other than:

osTicket is having trouble fetching emails from the
following mail account:

User: [email address]

Host: outlook.office365.com

Error: Too many login failures

 22 consecutive
errors. Maximum of 5 allowed

 This could be
connection issues related to the mail server. Next delayed login attempt in
aprox. 10 minutes

Server Information

osTicket Version v1.10.1 (9ae093d) —  Up to date

Web Server Software Microsoft-IIS/7.5

MySQL Version 5.7.17

PHP Version 5.6.24

Autoresponder based on time and working days

September 12, 2017, 10:26 pm

≫ Next: I Need A Few Lines Of Code

≪ Previous: Logs related to fetching emails?

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0

Hi everybody,

Thanks a lot for developing such an
awesome ticketing system, I appreciate every seconds and minutes you
spend on helping others.

We have osTicket (v1.10) installed on our server.

We need a feature to autorespond all new tickets created after 4 PM to 9 AM every day and also in weekends.

For example:

A user create a ticket on Saturday (not a working day) or after 4 PM in a working day, osTicket autorespond this message:

"It's not a working time, we will follow your issue tomorrow between 9 AM and 4 PM"

I read too many topics and searched a lot but couldn't find any solution, Please tell me if you have any idea.

Thanks a lot and best wishes for osTicket team.