Add a tab/table to Dashboard -> Statistics. How?
Hi all,I'd like to add a table to Dashboard -> Statistics, where currently Department, Topics & Agent show. We would like to add a tab/table for Organizations, which shows per organization the...
View ArticleIs it possible to send email (newsletter)?
Hello,is it possible to send email to all user accounts (registered on helpdesk) - from osticket?E.g. I want to send newsletter for them or informations about changes in system.is it possible?
View ArticleIs it possible to use different texteditor?
Hello,is it possible to use different texteditor i osticket? (e.g. text editor for creating feedbacks or alerts).Actual texteditor is limited releating to text/table formatting - sometimes even if I...
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Auto-reply to customer which is not registered on the system and which send...
Hello,I am using below osTicket version:I configured that only registered users can create tickets. So only registered users can also send emails to my default osticket email support@domain.comIf...
View ArticlegetPrimaryLanguage() Error on Setup
Hello,i'am an new user in OSTicket from Germany and try to install the newes Version 1.10I allways get this Error wenn i try to start /Setup/:Fatal error: Call to a member function getPrimaryLanguage()...
View ArticleLDAP plugin issues
Hello, we are successfully using osTicket in one installation without a central directory. Currently we have to deploy one more instance of it, but the strong requirement is to interface it to an...
View Article[resolved] Multiple Alerts using Filter Auto-Assignment
Hello,I tried searching for this but to no avail.The problem is our Agents receive two alerts for every ticket assigned to them. The New Message Alert, which is the customer's original inquiry and the...
View ArticleOffice365 / Azure
Has anyone managed to successfully link osTicket to Office365 / Microsoft Azure yet?We use Microsoft Azure for our Active Directory but it doesn't seem to work with the LDAP.Any suggestions would be...
View ArticleMicrosoft Azure
Has anyone managed to successfully link osTicket to Office365 / Microsoft Azure yet?We use Microsoft Azure for our Active Directory but it doesn't seem to work with the LDAP.Any suggestions would be...
View ArticleResponsive Design for Customer's Interface?
I was wondering if osticket will be responsive or mobile friendly anytime soon? Especially the customers splash page, knowledge base and content etc.Also, would like to know if you can embed or a way...
View ArticleFetch mail by cron problem
Hello!I have problem that I can't understand why.I have crontab:*/1 * * * * root /usr/bin/php "/var/www/html/helpdesk/api/cron.php"It looks like it working without any errors because cron and system...
View ArticleGerman PHAR Language Pack for osTicket 1.10
Hello there,does anyone have the german language PHAR file for osticket 1.10. ? At this github post (https://github.com/osTicket/osTicket/issues/3451) JediKev said he want to rebuild the phar files and...
View ArticleDB Error #1146 - Can't open new ticket shows HTTP ERROR 500
Below is info i gathered, if im missing something ill be glad to supply it. Thank you for your help and time.DB Error #1146[SELECT `ost_sequence`.* FROM `ost_sequence` WHERE `ost_sequence`.`id` = ?...
View Article500 Error When Ticket Submits (Post Upgrade to v1.10)
Hello, I recently updated my OSTicket installation to v1.10. All pre-check tests passed and installation had no issues. When testing myself, when a ticket is submitted, I get the following error:The...
View ArticleClass attribute in FAQ Stripped out
Hi GuysJust trying to use a div with a class attribute in a FAQ but each time I save it the class is removed.e.g. <div class="embed-container"><iframe...
View ArticleFeature Request: SLA based on time of day
It appears the the current SLA system is based on a 24 hour clock. I would like to request that an SLA be able to include time of day/day-of-week. Meaning the SLA could indicate that has a 4 hour...
View Articlecustom field with link (URL)
version 1.9.12Dear all, I want to use a custom-field in the ticket-details for a URL. Unfortunately the URL is shown plain - it does not become a link as in the ticket itself. HTML is ignored. Is there...
View ArticleCron issues since upgrade to v1.1
Hi guys,Since upgrade to v1.1 everything seems ok, apart from cron jobs when no one is logged in are not running. Not showing in the logs either.I have checked they are scheduled, and everything seems...
View ArticleAdd "Department" field to user account
Hi,It's my first time posting here and I would like to ask for assistance on which codes need to be modified so that I can add a "dept_id" column on "ost_user" table. Also, I need to have it shown on...
View ArticleDB Error #23
This weekend i got errors from OSTicket. I did not experience any data loss or weird behaviour. I just want to make sure that OSTicket does not break, if this should turn out as a serious problem. They...
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