Ticket Resolution Follow Up
Is there any way to customize OSTicket to send the agents a follow up reminder email say like 2 days after a ticket is closed to have them follow up with the user to make sure the issue is resolved?...
View ArticleCron issuing PHP Warnings
So recently started using this to test it out and first thing I noticed is that the cron is issuing PHP warnings because some methods were extended improperly changing the parameters & their...
View ArticleosTicket Valid CSRF Token Required
Boa noite gente acabei de instalar o osTicket mas quando faco o login da a seguinte informacao Símbolo CSRF válido necessário.
View ArticleAdd more ticket status
Hi all,it is possible for me to add more / add additional ticket status.? by default, we have OPEN / NEW / CLOSED / OVERDUE / but can I add more.?example: ON GOING or IN PROGRESSI want to add this...
View ArticleTask created by me
Hi,Sorry for my english, but I want to ask, if there a option to add a custom button, which will show in Tasks page tasks created by me next near to Open, My Tasks ... I add the button, but I need some...
View ArticleTrouble adding message to login page..??
We use WordPress / WooCommerce to sell products, and people create accounts on our WP site when they buy. Often, when they go to create a ticket at our store they expect the same un/pw to work, so I...
View ArticleOSTicket v1.10 Merge / Duplicate Ticket mods attached
I am attaching a Merge modification for OSTicket v1.10 (901e5ea). - The replacement PHP files.- The SQL needed (if you changed your ost prefix from ost_ to something else then you will need to modify...
View Articlehow to enlarge the page
helloi have added 3 columns in the ticket staff page, there is a mode for enlarge the entire page width? because the table go out of page.i add a file below of the problemthanks
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Multi LDAP authentication and LDAP Sync (1.2)
Plugin for OS Ticket that allows for authentication with multiple domains and servers for agents and/or clients on osTicket also syncs user defined attributes from AD LDAP. The software is beta but...
View ArticleStaff identity masking failure
Hi support team,I use osticket v1.10.I have enabled the staff identity masking in "parameters/agents/agents settings" however the agent's name is not hide from the client in the ticket thread.Before...
View ArticleColor Coding and response time
Hi all, I'm brand new, so please forgive me if this has been covered before. I did search before posting. Is there a way to color code tickets based on age so that agents can see what is overdue at a...
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Missing textfield in open.php
Hello i have some little trouble with my osTicket.Unfortunatly my coding skillz are not that good. I am unable to find the error.When a user is opening a ticket. I miss the field where the...
View ArticleSort tickets by last date internal note
I found a couple of discussions related to sorting tickets by last date of internal...
View ArticleAdding domain restrictions to oAuth
Hello, I was wondering if anyone was successful with adding domain restrictions into oAuth for google. Currently anyone with a google account can submit a ticket. We would like to make this restricted...
View ArticleDashboard / Statistic not updated after ticket's topic update
Version osTicket (v1.9.15)So there are some closed tickets with incorrect Help Topics.We had to edit each of those tickets and update the correct Help Topics.But the data in the Statistics is not...
View ArticleWYSIWYG Editors Not Working
None of the WYSIWYG editors seem to be working properly? I can't format text at all. Other functions like line, table, etc work fine. I just can't do anything with text. This includes all...
View ArticleSeveral Agents with same email adress
Hellomy agents have all together the same email adress. The system output the failure/error that isnt possible to add a agent with the same email adress like another agent. can i change this setup...
View ArticleOsTicket doesn't work with other language.
Hi. I have try to install osTicket v1.10 with language pack (polish) but after enter data, choose language and submit instalation button it's crashing with error 500 in browser.After refreshing site...
View ArticleNo "Help Topic" Selection if there is only one active help topic option.
Doesn't make sense to show a "Help topic" drop-down menu in the new ticket frontend if there is only one help topic option configured/enabled under "Manage » Help Topics".
View ArticleApi Error (401)
Hello all,i've got a problem whit Api key's my dashboard shouds API Error 401Valid API Key required *[Our API key]*i Created a api key and put it in the right file The API key is used for the cron to...
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