protected pages
Due to the limitations of using HTML by redactor, we have created a few HTML5 miniature websites with additional information about several subjects, and we offer those links via canned responses.Is...
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osTicket freezing while using osTicket with IE 11
Hello guys,osTicket is freezing while using osTicket with IE 11. (using new language file)Any got a solution for this issue? Best regards
View ArticleSetting up Imap with in house exchange - 143 Refused!
I think something is not setup correctly with my php or apache or something. I installed Xamp with PHP 5.6.30 only checking the apache and mysql options. I got osticket 1.10 installed without a...
View ArticleAdmin Page Login Box Transparent
Hi All,I've finally finished setting up osTicket and it's brilliant!Just one little thing I'm having trouble with. On the admin logon page, there was previously a white box surrounding the logon...
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Little showcase of my take on osTicket
Hey guys, I really learned a lot about php, html and mysql while using osTicket and this fantastic forum. I'd like to thank all the staff for creating such a nice product that is both easy to use and...
View ArticleAD authentication working only for agents
Hi All,I`m new with OSTicket and testing on y organization. Sorry if this questions is naive.My AD integrations allows to authenticate Agents, but for clients. Why I was expecting, - and it was the...
View Articlecombined answer to multiple tickets
I would like to know if osticket has any support for combining/linking tickets to general answer to the issue: This is aimed at solving multiple (large number of) customers addressing the same issue in...
View ArticleIssies with LDAP plugin
Hi all I have installed the LDAP plugin, but I cannot make the settings stick, or at least it does not appears like they are being saved. When I go back to the settings page it is blank, and I cannot...
View ArticleFatal Error: Contact System Administrator
I have migrated my osTicket from localhost to our website through FTP. My homepage.php (which I made by my own) shows well on the website. But the osticket "index.php" and other files cannot be visited...
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Missing textfield in open.php
Hello i have some little trouble with my osTicket.Unfortunatly my coding skillz are not that good. I am unable to find the error.When a user is opening a ticket. I miss the field where the...
View ArticleAssign ticket to an agent in another department manually
Hi!We updated to 1.10. It seems to be that the manual assignment of tickets by agents to another agent has been changed. Now we see only the agents in the list that are in the same department, rather...
View ArticleWYSIWYG Editors Not Working
None of the WYSIWYG editors seem to be working properly? I can't format text at all. Other functions like line, table, etc work fine. I just can't do anything with text. This includes all...
View ArticleUndefined Variables and Properties After Installation of Client-Side Ticket List
Hi all,I've had a go at installing the client-side ticket list from here.Things seemed to be going well after I eventually found the correct css file (I'm using a third-party theme).Some of the issues...
View ArticleSeveral Agents with same email adress
Hellomy agents have all together the same email adress. The system output the failure/error that isnt possible to add a agent with the same email adress like another agent. can i change this setup...
View ArticleAdd new column in TASK view (duedate, team and so on)
Hello togetheri want to add a new column in the task view but i didnt bring it to success. i use the manual for add a column in the ticket list but i dosnt work. can everyone help me please? kind...
View ArticleNew ticket being created when responding to email notification
Ive been digging on this one for a while now. Here is my issue:I have disabled the ability for customers to reopen tickets. We were finding that tickets were being reopened when the customer responded...
View ArticleIntegrate osTicket to my domain CSRF Token generate
Hello and nice to be here!I have to ask sorry for my poor english and also I am new to web development etc!Well to the problem, I have installed osticket and made all the changes to work right, but...
View ArticleTickets showing up in "My Tickets" that are not assigned to me
I have 4 teams set up based on location:Austin, FTC, Houston, and Palo Alto. I also have 4 departments with the same names. Each location has two roles assigned, an agent and an admin role. I do have...
View ArticleForce Post Reply confirmation
Server InformationosTicket Version v1.10 (901e5ea)Web Server Software Microsoft-IIS/6.0MySQL Version 5.7.18PHP Version 5.4.9I am looking for a way to force an agent to click a confirm (or cancel)...
View Articlesearch issues in 1.10 ("My") Solution
Hi All,I had a lot of issues with Search and 1.10Thought i would share a fix that worked for 'me/my installation' ... not saying it will work for you but...
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