Some (~5%) emails are not fetched
Hello,I am experiencing a weird situation. Around 5% of the e-mails are not fetched. After some struggling I have setup fetching e-mails from the server and also sending e-mails (needed to modify...
View ArticleSearch still broken (DB Error #1104)
Running OST 1.9.6Web Server: ApacheMySQL: 5.5.42PHP: 5.4.39Somewhere after 1.9.3 or 1.9.4 search has ceased to work. I can search for say a user name or specific ticket number but I can not search...
View ArticleDB Error #1214
I recieved this error.. What mean? Its look like fulltext type index..Its that related to Myisam vs innodb..?i think my current db set as innodb..[SELECT DISTINCT COALESCE(B1.ticket_id, B2.ticket_id,...
View ArticleEquipment Error - [object Object] instead of usernames in Dropdown menu
Hello,when creating a new equipment item with the equipment plugin for osTicket, I only see [object Object] instead of the possible staff members to assign (see the attached picture for more details)....
View ArticleCustom ticket number with variable from form fields
Hello,could you please help me to find a solution for the following idea?I want to produce a ticket number like xxxWARDDMMYYMMHH(for example: GERWAR2304160945 -> 23.04.2016 at 09:45 o'clock)xxx =...
View ArticleAuto Assignment Tickets
Hi,I've an issue with OSTicket that's not doing the auto-assignment to an Agent our a Team, with filter created.I've the v1.9.12 on my production Ticket system, but I try the last release v1.9.14 on a...
View Articlesetting answered/unanswered depending on who creates ticket (agent vs customer)
Hi All,Is there an appropriate way to set a ticket as answered by default if the agent creates it? Or provide it as an optional field to set?Our agents often send requests for information to...
View ArticleAPI Custom Field Date/Time Format
I am creating a script to submit a ticket via the API. I have a custom field that is a "Date & Time" field. When I send the variable to the API what format does it need to be in?
View ArticleDoes anyone know where to Change the value for this field?
Trying to find out where i can change the value of "Post Reply" ---> ResolutionThank you in advanced
View ArticleCustom Forms
Hi guysI wanted the company form to appear when creating a ticket but when I go into the Help Topics and custom form the options are not showing. Can you tell me why they are not? screen shot...
View ArticleGoogle Analytics ?
is there a place to enter a Google Analytics code if not where should i pout the code ?
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HOW TO CHANGE THE HEADER MENU BAR
Hi All,I need help on this... i want to edit the header menu bar but i cannot find the php file. When i view the source on IE or Mozilla i can see the script but i cannot find the php file on the...
View ArticleAmazing product, amazing staff.
I just wanted to say thank you. This product was very easy to setup and get going on CentOS, and the minor hitches I hit along the way your staff in the forums responded very quickly. Your product...
View ArticleUndeliverable: New Message Alert
Whenever I receive a ticket I get this ticket titled "Undeliverable: New Message Alert - then the name of whoever sent it" the email content is attached, labeled "Email Pic"I just recently took over...
View ArticleHow to automatically update ticket threads via outlook client
Hello Guys,Is it possible for OSticket to automatically update the ticket thread when users or agents reply using their outlook client? Not sure whats the right word for it though. Please kindly let me...
View ArticleLinks to a local folder not working
Hi all,we use osTicket 1.9.14 in our Company and we have issues with the FAQ.Somehow, links to a lokal Folder work at one time and another time they won't. It's really strange.If I add a link with...
View ArticleFollowing via Email Topics and Opened Tickets.
Good morning,there is any way to create a ticket by email:1) directly addressed to a specific topic? 2) to update a ticket already created?With Regards,
View ArticleTicket filter help. Not working as desired.
This is my first question in the forum.I am using the latest version of OST, 1.9.14.I have a problem with OSTicket and its Ticket filter option.The following is what I set in the filter 1 and filter...
View ArticleWhen i upgrade from 1.9.4 to the latest version...
When i upgrade from 1.9.4 to the latest version... what happens to any css changes, ie colors, background... that i have made and what happens to any plugins I have installed? Do they all stay intact...
View ArticleDB Error #1142
We have migration to new server and osTicket upgrade from 1.9.12 to 1.9.14Currently we get errror message like below.Any help in solving the problem would be greatly appreciated.I get this error...
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