Completar información de Formulario general según el tema de ayuda seleccionado
¿Alguien ha realizado modificaciones para que se pueda completar la información de los campos "Asunto" y "Cuerpo del Mensaje" con ciertos valores y de manera automática según el tema de ayuda...
View ArticleConfiguration file is not writable
I'm about to pull my hair out.So I'm installing 1.9.14 onto a virtual box/LAMP centos 7I've downloaded ostickets from the source and changed the directory ownership to apache:apacheI've chowned...
View ArticleValid email is required
I tried to create an email with a valid email address xxx.xxx@company.comand it won't let me go through.I've tried open an existing Agent, and click Save Changes. Still same error as well.prompt an...
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Time, Due Date "Error"
Hi:) I have a problem with the due date, when I open a new Ticket. Five times the same value. Help me pls :))PS: See the image in attachment
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Font not woking when import from ADs
Hi Guys,I was import user form ADs it's dose work but when I testing create ticket I found the problem "From" column was shown "..." on agent page, see picture below.When I goto phpmyadmin to see what...
View ArticleError when creating & opening a task. rc3 QuerySet::findFirst()
Hi,When I attempt to create a task and opening a task, errors are getting.when creating a task, i see these errors: PHP Fatal error: Call to undefined method QuerySet::findFirst() in...
View ArticleNo pop ups
I have a strange issue. I started by installing OSticket on our NAS server and as such configuring and testing by accessing locally (//ip/osticket/upload/scp../ and here popup's work fine, but when I...
View ArticleBest way to install
Should I clone the git hub repo is this the recommended way to keep everything up to date?
View ArticleHandling Multiple Websites
Hi,How are most people handling osticket for handling/monitoring several websites? We have 3 different URLs that will send ostickets to support@corp-email.com and we cannot tell which site the tickets...
View ArticleClose at startup
Hi,When I creating new ticket by operator this ticket is closed - why?What I have to change to make this new open?
View ArticleUnable to delete agents
Hello,I am trying to remove agents from my helpdesk, however I get the error "Unknown action - get technical help." I was running v1.9.9-1gbe2f138, but upgraded to 1.9.14. I get this error when I...
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Upgrade 1.8 to 1.9
I've just setup osticket 1.8git but would like to run 1.9 at least possibly even go to 1.10 I'm not 100% on how to pull version 1.9 or 1.10 from git so I downloaded it from the website and went through...
View ArticleAgents can select each department if they create a new ticket
I am using osTicket-v1.9.14. I am wondering: Agents can select each department if they create a new ticket. Agent1 belongs to 'support' department only. Agent1 is assigned to group 'support_staff'.All...
View ArticleSlow Page Loading on Fresh Install
Mail Sending: SMTPMail Fetching: IMAP + SSLPHP Version: v5.6Operating System: Server 2012 R2Staff Side of UI.Location: all pagesHi All,I haven't even rolled out the helpdesk yet, but it seems to be...
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What does the append checkbox?
Creating a new ticket in the response field there is a checkbox 'Append', seeWhat is the job of 'Append'?I thought it will append the selected 'Canned Response' at the end of the text field regardless...
View ArticleUser Login
Hello,Wondering if there is now a way for a requestor to log in to OSTicket to see their current tickets and so on.I asked this question in the forum several years back (2013). The response at the...
View ArticleCustom Ticket Fields with Multiple entries
So I set up osTicket for our Customer Service department to track manufacturing issues. They need to do tracking and reporting for issues by Item Number and Lot Number. I have added fields for both in...
View ArticleClaim on response
We recently installed V1.9.14. During testing we have noticed that when you reply to a new ticket it does not assign that ticket to the agent. We do have it marked in the ticket settings &...
View ArticleCustom Ticket Form
How can i create a custom ticket? I know there is a spot to create a custom form but not sure how to access the new form after i created it, Also how can i modify the menu so they have easy access? We...
View ArticleCan set the past date and time in due day?
osTicket Version : 1.9.12Since our support team need to make a record on system, even the case has been finish. We need take a record the day should be accurately. But we can't set the due date in the...
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