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Cannot insert less-than sign in knowledgebase articles
I am facing exactly the same issue like Mike15 in the thread "FAQ: character ""While editing kb articles I recogniced that I cannot use "<" (less-than sign) within articles. If I use it the text is...
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[PATCH] On-Hold Status mod (OST 1.10) V1.1
THIS IS A PATCH, AND NOT THE MOD ITSELF.BEFORE APPLYING THIS PATCH INSTALL THE MOD ITSELF(You can do so by clicking here!)Hi,Many of you requested i fixed the issue that the number behind the "On-Hold"...
View ArticleAllowing Managers Visibility of Department Tickets
I want to allow Managers to see their department's tickets. Is there any way to accomplish this without adding them as agents?
View Articleproblem with attachment in canned responses
Hi,I have some canned responses that have attachments.When an agent with extended access sends a response and adds another attachment, both are sent to the user.However, when an agent with limited...
View ArticleV1.10 email notification - wrong date and time
osTicket Version v1.10 (901e5ea) — Up to date Web Server Software Apache/2.4.6 (CentOS) PHP/5.6.30 MySQL Version 5.5.52 PHP Version 5.6.30Custom form:Admin panel>Manage>Forms> where i created...
View ArticleCreate a ticket as someone else.
Is there a way to disable the ability to create a ticket as another user? I have an admin user who will at times create a ticket as the user having the issue. For example, I have an admin account. I...
View ArticleChanging an SLA's grace period to minutes?
I'm trying to set the SLA to minutes instead of hours, or set the ability to have a fraction of an hour (i.e. .5 to denote 30 minutes).So far I have found only one reference to the unit type in...
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Ticket creator not visible in "open tickets" view
Hi,I have noticed an issue with displaying user name (ticket creator) in the table (open tickets view). It affects only couple of USERs.(Open tickets view screenshot)User name is not displayed in...
View ArticleOverdue ticket flagging/email notification
HeySo I've tested this a couple times and it looks like overdue ticket email notifications do not dispatch until I log in as an agent. I set a due date on a ticket for 4/27, logged in today and...
View ArticleMulti LDAP authentication Setup
Hi,I am new to OSTicket and I have went through the installation without much issue.I have installed and configured the "LDAP authentication and lookup" plugin, it works fine with one domain that I...
View ArticleNew versions and updates for 1.10
Hi All, Since the release of 1.10 we are quite satisfied with osticket but, the search option is still not optimal imho.Do other users agree with me or is it my brain-damaged way of thinking? Are there...
View ArticleHelp topic limitations
Here's a small modification that will allow you to limit help topics on the new ticket page to certain users and/or...
View ArticleAutomatic escalation ticket
Great day,I was successful setup Osticket in my hosting, the features is completely and user friendly view.But 1 important feature that missed, that is automatic escalation ticket if overdue by...
View Articlecron.php not fetching e-mails
osTicket Versionv1.10 (901e5ea) — Up to dateWeb Server SoftwareApache/2.4.7 (Ubuntu)MySQL Version5.5.50PHP Version5.5.9-1ubuntu4.21 I've setup a cron job to run and it does show that it completes in...
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Multi LDAP authentication and LDAP Sync (1.2)
Plugin for OS Ticket that allows for authentication with multiple domains and servers for agents and/or clients on osTicket also syncs user defined attributes from AD LDAP. The software is beta but...
View ArticleAttachment required via Ticket editmode
Hello together,we have a custom form and there is an attachment field required and must be attached to the form. On first creation we didn't have any problem and in send form all was fine.Before...
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DB Error #1062
Hi,I am constantly getting this error, can anyone help?Thanks in advance.Luís Teles
View Articleadd notes to ticket via api
I have been able to ad one not to a ticket during creation; however for my project I need to add multiple notes from different sources when a ticket is created; or be able to add a not to an existing...
View ArticleHow to enable https?
What should I install or configure to allow osticket using https? Now is using http.
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Outgoing email SSL error
Hi,I'm having problem to change SMTP port 587 to SMTP port 465.I'm getting this error.Failed to connect to mail.handalindah.com.my:465 [SMTP: Invalid response code received from server (code: -1,...
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